NHTSA Complaint #755689 — 1997 FORD CONTOUR

THIS AUTOMOBILE IS GIVING OFF A HORRIFIC BURNING SMELL ANYTIME THAT THE HEATER IS TURNED ON. NO ONE AT THE FORD MOTOR COMPANY WANTS TO TAKE RESPONSIBILITY FOR ANY OF THE DEFECTS WITH THEIR PRODUCTS. I WOULD JUST LIKE TO SAY THAT, THAT IS BEYOND POOR CUSTOMER SERVICE ON THE PART OF FORD. I WOULD ALSO LIKE TO LET IT BE KNOWN THAT THIS IS NOT THE ONLY MAJOR.*AK MANUFACTURE DEFECT WITH THIS VEHICLE THAT I HAVE FOUND. THE ENTIRE FRONT-END SUSPENSION OF THIS VEHICLE NEEDS TO BE RECALLED. I LESS THAT 1 WEEK AGO REPLACED FRONT WHEEL BEARINGS BECAUSE OF A LOUD RUBBING, ROARING NOISE AND THEY ARE STARTING TO MAKE THE SAME UNBEARABLE NOISE AGAIN. YOU, AT FORD, ADVISED ME THAT THERE WERE NO OTHER COMPLAINTS FOR THIS TYPE OF PROBLEM. WELL I WOULD LIKE TO MAKE YOU ALL AWARE THAT THERE ARE. IF YOU WOULD TAKE THE TIME TO LOOK THROUGH YOUR COMPLAINTS UNDER ANYTHING HAVING TO DEAL WITH THE TIRES, FRONT-END SUSPENSION, WHEELS, WHEEL BEARINGS OR BEARINGS THEMSELVES I AM CERTAIN THAT YOU WILL FIND ADDITIONAL COMPLAINTS. WHEN YOUR POOR UNFORTUNATE AND MISEDUCATED CUSTOMERS CALL WITH THEIR COMMENTS CONCERNS AND ISSUES, THEY ARE ASKED WHAT IS THEIR CONCERN. THEY, NOT KNOWING WHAT THE PROBLEMS ARE STATE WHAT IT IS THEY HEAR WHILE DRIVING THE DEATH TRAP THEY HAVE BEEN SOLD OR HAVE BEEN TOLD BY YOUR DEALERS. LEAVING EVERY THING TOO BROAD AND WIDE OPEN TO BE SCATTERED AND INCORRECTLY CATEGORIZED. WHICH WORKS OUT TO YOUR BENEFIT. AS I UNDERSTAND IT, ANYTIME FORD HAS A RECALL OR ADMITS THAT THEY HAVE A PROBLEM WITH A VEHICLE THEY ARE FINED AND HAS TO PAY SEVERAL PENALTIES. WELL I SHOULD THINK THAT FORD WOULD WANT TO PAY THE PAUCITY OF FEES AND PENALTIES NOW AND MAKE THE REPAIRS NEEDED RATHER THAN HAVE ANOTHER FIRESTONE TIRE INCIDENT ON THE HANDS AND CONSCIENCE. BUT WHO KNOWS MAYBE YOU ALL DONT CARE.