NHTSA Complaint #755326 — 1996 FORD TAURUS

WHEN PURCHASED, THIS CAR WAS SERVICED, INCLUDING A COOLING SYSTEM INSPECTION. I ALSO NOTIFIED FORD BY TELEPHONE THAT I HAD PURCHASED THE CAR, PROVIDING THE VIN. I WAS TOLD THAT THERE WERE NO RECALLS ON THE CAR AT THAT TIME. THE COOLING SYSTEM WAS CHECKED 4 MONTHS AGO, AND WAS FINE AT THAT TIME. SEVERAL DAYS AGO, THE CAR OVERHEATED, SPEWING COOLANT WHEN THE HOOD WAS LIFTED. I DID NOT, AT ANY TIME ATTEMPT REMOVAL OF THE COOLANT CAP; THE COOLANT WAS SPEWING FROM BENEATH THE CLOSED CAP. MY MECHANIC FOUND THAT THE COOLING SYSTEM IS COMPLETELY CONTAMINATED WITH RUST AND SLUDGE. HE ALSO TOLD ME THAT FORD HAD A RECALL ON THE SITUATION. WHEN I CALLED FORD, THEY TOLD ME THAT THE RECALL WAS OVER, THAT THEY WOULD NO LONGER COVER THIS PROBLEM, AND THAT THE RECALL WAS OVER IN 1999. I WAS NEVER INFORMED OF THIS RECALL. FORD DID PROVIDE ME WITH A TSB NUMBER- 972416. BUT, TOLD ME I WOULD HAVE TO BEAR THE COST OF THE REPAIR. HOW IS IT POSSIBLE THAT A MANUFACTURER CAN DECIDE TO REPAIR A SERIOUS DEFECT FOR ONLY A LIMITED TIME, AND ONLY IF THE CUSTOMER COMPLAINS DURING THAT TIME? I WAS STRANDED IN A VERY BAD PART OF ATLANTA BY THIS INCIDENT, AND COOLANT WAS SPEWED ALL OVER ME. THIS IS A SAFETY CONCERN, IN MY VIEW, NOT THE 'CUSTOMER SATISFACTION' ISSUE FORD TERMED IT ON THE TELEPHONE WHEN I SPOKE WITH THEM TODAY. THIS SITUATION WAS PRODUCED BY A DESIGN DEFECT THAT FORD CLEARLY HAS KNOWLEDGE OF AS EVIDENCED BY THE TSB. FORD HAS ALSO PRODUCED A RETROFIT PART TO CORRECT THE SITUATION- F7DZ8522AA (COOLANT RECOVERY KIT). WHY IS FORD NOT BEING REQUIRED TO TAKE CARE OF THIS SITUATION ON ALL AFFECTED VEHICLES?*AK