NHTSA Complaint #755057 — 1997 PLYMOUTH VOYAGER

MY PLYMOUTH VOYAGER WAS POURING OIL PROFUSELY. UPON TAKING IT TO A DEALERSHIP SERVICE DEPT., I DISCOVERED I HAD TO REPLACE THE HEAD GASKET, CAM SEALS, AND EXHAUST MANIFOLD, JUST 1900K OUT OF MY EXTENDED WARRANTY. 3 DAYS LATER A KNOCKING NOISE WAS HEARD, UPON TAKING BACK TO DEALERSHIP THEY SAID IT WAS THE TIMING BELT, PULLEY, AND TENSIONER THIS TIME. UPON QUESTIONING THEM WHETHER THIS MALFUNCTION COULD HAVE BEEN THE RESULT OF THEIR PREVIOUS WORK, THEY RESPONDED THEY DID NOT HAVE TO TOUCH THESE PARTS IN THE PREVIOUS REPAIR. I IN TURN CALLED AN INDEPENDENT GARAGE WHO CONFIRMED FOR ME THAT THESE PARTS IN FACT HAD TO BE REMOVED. DUE TO MY MISTRUST OF THIS DEALERSHIP I TOOK THIS SECOND PROBLEM TO THE INDEPENDENT GARAGE. THEY INFORMED ME OF A PROBLEM WITH THE PLYMOUTH NEON HEAD GASKET FAILURE, AND THAT I HAD THE SAME ENGINE IN MY PLYMOUTH VOYAGER, ONLY DIFFERENCE WAS MINE HAS A METAL PLATE AND THE NEON'S HAVE A PLASTIC PLATE ON TOP. I LOOKED THIS PROBLEM UP, AND IT IS HUGE FOR THE PLYMOUTH NEONS, SO I CALLED CHRYSLER TO REQUEST SOME ASSISTANCE, AND CURRENTLY HAVE BEEN TURNED DOWN. SINCE THIS IS ONE AND THE SAME ENGINE, AND SINCE CHRYLER EXTENDED THE WARRANTY UP TO 5 YEARS/1000,000KM, I FEEL THEY SHOULD AT LEAST TRY TO ASSIST A LOYAL CUSTOMER OF THEIR PRODUCTS. THE REPAIR BILL FOR JUST THE REPLACEMENT OF HEAD GASKET, CAM SEALS, AND MANIFOLD TOTALED $1002.19 WITH LABOR INCLUDED. THIS WAS RIDICULOUS, AND WAY TOO COSTLY.