NHTSA Complaint #754712 — 2000 TOYOTA SIENNA ENGINE AND ENGINE COOLING:ENGINE

Complaint Details

ODI Number	754712
Vehicle	2000 TOYOTA SIENNA
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	November 12, 2001
Date Filed	November 20, 2001
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MD

Consumer Description

WHITE SMOKE COMES OUT OF THE TAILPIPE WHEN THE ENGINE IS STARTED. TOYOTA DEALER SAYS THAT THE RINGS ARE BAD DUE TO SLUDGE IN THE ENGINE. THEY, AND TOYOTA CORPORATE OFFICE, SAY THAT THE SLUDGE IS DUE TO NEGLIGENT MAINTENANCE. HOWEVER, OIL CHANGES WERE MADE AT THE PROPER INTERVALS ACCORDING TO THE OWNER'S MANUAL. THE DEALER SAYS THAT REPAIRS WILL COST BETWEEN $2300 AND $5700 AND THAT THE WARRANTY IS VOIDED BY THE PRESENCE OF SLUDGE. I TRIED, UNSUCCESSFULLY, TO CONVINCE THEM THAT THIS LEVEL OF SLUDGE BUILD-UP WAS NOT REASONABLE FOR AN ENGINE OF THIS AGE. I'M AT A LOSS AS TO WHAT TO DO TO GET TOYOTA TO HONOR THEIR WARRANTY. THIS SEEMS LIKE FRAUD TO ME. IS THERE ANYTHING THAT NHTSA CAN DO? GIVEN THE NUMBER OF COMPLAINT THAT I'VE SEEN ON THIS SITE REGARDING THIS PROBLEM, I THINK SOME GOVERNMENTAL PRESSURE WOULD HELP TO GET TOYOTA TO DO THE RIGHT THING.*AK

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