NHTSA Complaint #754662 — 1998 BUICK LESABRE

AFTER OWNING THE CAR FOR APPROXIMATELY 3 WEEKS I WAS COMUTING TO NY FROM MY RESIDENCE IN NH. THE CARS TRANSMISSION WAS NOT RESPONDING WELL. I ARRIVED NEAR FINCHBURG MASSACHUSETTES WHEN I DECIDED TO TURN BACK HOME. POWER AND RESPONSE WERE VERY INADEQUATE.MY WIFE CALLED THE DEALERSHIP WHERE I DROPPED OFF THE CAR IN EXETER NH (NOT THE SELLING DEALER..BUT A BUICK/GM DEALERSHIP THAT THEY RECOMMENDED TO HAVE CHECK IT OUT SINCE IT WAS STILL UNDER THE MANUFACTURER WARRANTY. AFTER INSPECTION AND A FULL DIAGNOSIS BY THE CERTIFIED GM MECHANIC, HE INFORMED ME THAT THE "TRANSMISSION WAS TOAST". THEY MADE A FULL REPAIR BY REPLACING THE EXISTING TRANSMISSION. THEY BELIEVED IT WOULD HAVE BEEN IMPOSSIBLE TO REBUILD CONSIDERING THE NATURE OF THE PROBLEM. FURTHER, MY WIFE DID A THROUGH CHECK PRIOR TO MAKING AN OFFER TO PURCHASE THE VEHICLE. WE KNEW THAT THIS MODEL VEHICLE HAS A HISTORY OF TRANSMISSION PROBLEMS. HOWEVER SERVERAL BUICK /GM CERTIFIED SHOPS INDICATED THAT VERY FEW OF THESE NEWER VEHICLE HAVE TRANSMISSION FAILUE. IT WOULD BE LIKE A 1 AND 4MILLION CHANCE...WELL THAT IS OUR LUCK. IT HAPPENED TO US. *AK