NHTSA Complaint #754591 — 1998 GMC SONOMA

THE COMPLAINT IS ABOUT MY TRANSMISSION IN MY 1998 GMC SONOMA. ENGINE SERVICE LIGHT CAME ON SO I TOOK THE TRUCK IN FOR SERVICE. I WAS TOLD THAT THE TRANSMISSION NEEDED TO BE REBUILT OR REPLACED AS PER THE SERVICE BULLETIN. A $2,200-DOLLAR FIX. THE TRUCK IS NOT QUITE 3 YEARS OLD THOUGH I HAVE 59000 MILES ON IT. I CAN TELL YOU THAT IM THE ONLY ONE THAT HAS DRIVEN THIS TRUCK AND IT HAS HAULED NO MORE THAN GROCERIES I CALLED THE CUSTOMER CARE CENTER AND GM HAS SAID THEY WOULD PAY 40 PERCENT OF THE REPAIR REF CASE NUMBER: C05710638. AT FIRST I THOUGHT THIS WAS BETTER THAN NOTHING. BUT I BELIEVE THERE IS A MAJOR PROBLEM WITH THE TRANSMISSION AND GENERAL MOTORS SHOULD STAND BEHIND THE PRODUCT DUE TO THE NATURE OF THE FAILURE, WARRANTY OR NOT. THIS IS NOT RIGHT. THIS IS A MAJOR PART OF THE VEHICLE AND SHOULD NOT HAVE GONE BAD THIS QUICKLY. I WILL CONTINUE TO DO ALL THE RESEARCH I CAN TO SHOW THAT THIS FAILURE IS NOT NORMAL. IF A SERVICE BULLETIN WAS ISSUED THEN I THINK IT WAS A KNOWN PROBLEM, GM HAS ADMITTED THAT THEY HAVE SEEN THIS PROBLEM BEFORE BUT BECAUSE THE VEHICLE IS OUT OF WARRANTY THIS IS ALL WILL DO. *AK