NHTSA Complaint #754556 — 1997 FORD WINDSTAR

WE HAVE A BLOWN HEAD GASKET AT 115,000 MILES EVEN THOUGH WE HAD THE VAN TO THE DEALERSHIP SEVERAL TIMES WHEN IT WAS UNDER WARRANTY WITH CONCERNS THAT THE HEAD GASKETS WERE BLOWN. THEY BLEW US OFF LIKE WE WERE IDIOTS!! WE HAD TO HAVE THE DOOR WINDOWS REPAIRED BECAUSE THEY WERE INSTALLED INCORRECTLY, THE LATCH ASSEMBLY ON THE HATCH BROKE WE TOOK IT IN AND HAD REPAIRED THEN APPROXIMATELY 1YEAR LATER IT BROKE AGAIN! OF COURSE THAT TIME IT WAS NOT COVERED BECAUSE WE WERE UNDER THE EXTENDED WARRANTY AND THEY REFUSED TO REPLACE THE LATCH, INSTEAD THEY WANTED ME TO PAY $250 TO REPLACE A PIECE OF PLASTIC THAT COULD NOT BE PURCHASED SEPERATELY! THE REAR WINDSHIELD WIPER QUIT WORKING. WE ALSO HAVE TO PERIODICALLY SCRAPE AND CLEAN THE SENSOR FOR THE SLIDING DOOR OTHERWISE IT WILL NOT STOP DINGING. THE DRIVER SIDE MIRROR CRACKED THE FIRST WINTER, IT WAS REPLACED AND THE REPLACEMENT CRACKED THE NEXT WINTER. RIGHT NOW THIS VAN IS NOT RUNNING AND WE HAD TO HAVE THE HEAD PRESSURE CHECKED AND RESURFACED, WILL HAVE TO REPLACE THE HEAD GASKETS, ETC... IF WE ARE LUCKY WE WILL HAVE A VAN THAT RUNS IF NOT WE WILL HAVE TO REPLACE THE ENGINE WHICH WILL BE AROUND $4500 OR MORE. WE HAVE ALREADY SPENT SEVERAL HUNDRED. I FEEL FORD SHOULD BE PAYING FOR THESE SERVICES ESPECIALLY SINCE WE TOOK THIS VAN TO THE DEALER SEVERAL TIMES AND WERE TOLD THERE WAS NOTHING WRONG EXCEPT WE NEEDED TO REPLACE OUR O2 SENSORS!! FORD IS JUNK!!!