NHTSA Complaint #754281 — 1999 DODGE INTREPID

I AM EXTREMELY FRUSTRATED AND AND DISATISFIED WITH MY DODGE VEHICLE AND THE SERVICE I HAVE BEEN PROVIDED FROM HAYWARD AUTO CHRYSLER-PLYMOUTH-JEEP. SINCE PURCHASING THE 1999 DODGE INTREPID ES FROM HAYWARD AUTO WITH ONLY 28,000 MILES THERE HAS BEEN NOTHING BUT PROBLEMS. THE VEHICLE LOST 5+ QUARTS OF OIL IN 2215 MILES AND THE ENGINE BLEW UP SHORTLY AFTER PUCHASING. I HAD THE OIL AND FILTER CHANGED JUST 2 MONTHS PRIOR W/RECIEPT. I JUST BOUGHT THE VEHICLE FROM THE DEALER IN APRIL 2001. DEALER ALMOST DID NOT REPLACE ENGINE TRYING TO BLAME ME FOR IT'S FAILURE. I REGULARLY MAINTAIN AND INSPECT MY VEHICLE. THERE IS NOTHING I COULD HAVE DONE TO CAUSE THIS FAILURE AND I FEEL INSULTED. THE TRANSMISSION BEGAN TO FAIL AND WAS OVERHAULED, SPEED SENSOR AND TOURQE CONVERTER REPLACED DUE TO FAILURE. COMPONENT FELL OFF OF LEFT LOWER SUSPENSION CONTROL ARM, REPLACED. SPEAKERS BLOWN, REPLACED, REAR POWER WINDOW FAILS, REPLACED. ONCE, DEALER DID NOT SEAL TRANNY CORRECTLY WHEN BROUGHT IN FOR TRANNY SERVICE SEVERAL MONTHS AGO AND RELEASED VEHICLE WITH TRANNY POURING OUT FLUID WHEN I GOT HOME. STEERING FAILED TWICE, STEERING BEHAVIOR CHANGED DRAMATICALLY AFTER EACH INCIDENT. WHEN SERVICE ADVISOR CALLED ME HE TOLD ME TIRE PRESSURE WAS OUT OF WHACK. THEY ADJUSTED THE TIRE PRESSURE THE LAST TIME IT WAS IN! I OVERHEARD TECH ON PHONE YELLING WITH BAD ATTITUDE AS IF I HAVE THE PROBLEM FURTHER INSULTING ME. I TALKED TO THE SERVICE MANAGER/OWNER, TRIED TO EXPLAIN EVERYTHING I HAVE BEEN THROUGH WITH THIS VEHICLE. MR. GREGORY MARTIN DIDN'T LET ME FINISH, TOLD ME I WAS LUCKY AND THAT THE ENGINE WAS NOT SUPPOSED TO BE REPLACED, PLACED THE BLAME ON ME. " WELL, YOU HAVE A NEW ENGINE?" I HAVE BEEN EXTREMELY PATIENT WITH THIS CAR AND THESE PEOPLE. THEY SHOULD BE APOLOGIZING TO ME AND THANKING ME FOR MY PATIENTS INSTEAD OF TREATING ME LIKE I AM RETARDED. I GUESS YOU HAVE TO BUY A BMW TO GET A DECENT CAR AND SERVICE. I AM VERY DISSAPOINTED AND LET DOWN WITH THIS VEHICLE AND THEN ADDITIONALLY THIS SERVICE.*AK