NHTSA Complaint #754082 — 1998 DODGE CARAVAN POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	754082
Vehicle	1998 DODGE CARAVAN
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	October 1, 2001
Date Filed	November 6, 2001
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

VAN WILL NOT SHIFT INTO REVERSE WHEN FIRST STARTED, NEEDS TO WARM UP FOR AT LEAST 5-10 MINUTES. WAS EVALUATED BY INDEPENDENT GARAGE, NEEDS COMPLETE TRANSMISSION OVERHAUL. WHY DID CHRYSLER'S "GOODWILL" WARRANTY END ON 1997 MODELS? OBVIOUSLY, THEY DID NOT FIX THE TRANSMISSION PROBLEMS. A 3.5 YEAR OLD VEHICLE WITH 51,000 MILES ON IT SHOULD NOT NEED A COMPLETE TRANSMISSION OVERHAUL! THIS IS QUITE COSTLY, THE FACT THAT THERE WAS A "GOODWILL" WARRANTY TELLS ME CHRYSLER KNOWS THERE IS A PROBLEM. WHY ARE THEY CHOOSING TO ABANDON THEIR NEW CUSTOMERS (AFTER 1997?) ARE THEY TRYING TO LOOSE OUR BUSINESS? IF THIS IS HOW CHRSYLER TREATS IT'S CUSTOMERS, IT CERTAINLY MAKES ME WANT TO LOOK ELSEWHERE FOR A VEHICLE IN THE FUTURE. PLEASE PROVIDE ME WITH ANY INFORMATION YOU CAN. THANK YOU.*AK

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