NHTSA Complaint #754072 — 1993 PLYMOUTH SUNDANCE

IN 6/99 I PAID $950.00 TO REPLACE THE REAR TRAILING ARM AT THE MENTIONED DEALER. I WAS TOLD THAT THIS PART WAS NEW AND AN ORIGINAL . I REPLACED THIS PART BECAUSE MY SAFETY WAS IN DANGER. JUST LAST WEEK, I TOOK THE CAR IN BECAUSE OF A SQEEKING NOISE AND THE SAME DEALER WHO REPLACED THE PART, TOLD ME IT WAS BROKE AGAIN. I ASKED HIM HOW COULD THAT BE WHEN THE PART THAT CAME WITH THE CAR LASTED 143,000 MILES AND 6 YEARS AND THIS ONE ONLY LASTED 2 YEARS AND 40,000 MILES? HE TOLD ME HE DID NOT KNOW NOR COULD HE PROVIDE ME PROOF THAT THEY INSTALLED THE PART CORRECTLY AND OR USED A NEW ONE. HE SPECIFICALLY TOLD ME I NEEDED TO REPLACE IT BECAUSE MY SAFETY WAS IN JEOPARDY BECAUSE THE REAR END WOULD SOON SWAY OUT OF CONTROL. I FELT THIS WAS UNFAIR AND HE SAID THAT THERE WAS NOTHING ANYONE THERE COULD DO BECAUSE IT WAS OUT OF WARRANTY . I CALLED THE CHRYSLER CUSTOMER CARE CENTER AND TALKED TO DEREK, WHO TOLD ME IT WOULD BE A WASTE OF MY TIME TO FILE A COMPLAINT WITH HIS OFFICE ABOUT A PART OUT OF WARRANTY THAT " IT WOULD BE A WASTE OF MY TIME BECAUSE CHRYSLER WAS CUT AND DRY ON THEIR RESPONSES" WHEN I ASKED TO SPEAK TO HIS DIRECT REPORT, HE TOLD ME " HE WAS IT AND THAT HIS DIRECT REPORTS DO NOT SPEAK TO THE CUSTOMERS. WHAT ASSURANCE DO I HAVE NOW FROM CHRYLSER AS A CONSUMER ? BY THEIR ACTIONS, CHRYSLER HAS DEMONSTRATED TO ME THAT NOT ONLY DO THEY NOT CARE ABOUT MY SAFETY, THEY ARE NOT TOO CONCERNED ABOUT THE QUALITY OF WORK THEY ARE DOING OR NOT DOING AT MY EXPENSE. I AM A LOYAL CUSTOMER AND PAY GOOD MONEY TO HAVE THE DEALER FIX THESE PROBLEMS .