NHTSA Complaint #754071 — 1997 FORD WINDSTAR

THE FLOOR ON THE PASSENGER SIDE OF THE VEHICLE IS DAMP / WET DURING THE OCCASION WHEN THE AIR CONDITION SYSYTEN IS TURNED ON. WHAT I FIND MORE DISTURBING IS THAT I TOOK THIS VEHICLE FOR REPAIR ON 5 SEPARATE TIMES TO THE SAME MAROONE FORD SERVICE STATION FOR REPAIR AND THE FINAL CONCLUSION IS THAT THEY DO NOT KNOW WHAT IS THE ORIGIN OF THIS PROBLEM. IN OTHER WORD - THEY CAN'T FIX IT. ON THEIR FIRST INSPECTION OF THE VEHECLE ON 08/21/01 THEY THOUGHT THAT THE VEHICLE NEEDED DRIVER'S SIDE WEATHERSTRIP , THEREFORE THEY REPLACED THE WEATHERSTRIP AT A COST OF $363.62. SOON AFTERWARDS, I'VE NOTICED THAT THE FLOOR AT THE DRIVER'S SIDE IS STILL WET. TO MAKE A LONG STORY SHORT, I'VE TAKEN THIS VEHICLE 5 TIMES TO THAT SAME FORD AUTHORIZED SERVICE STATION AND I CONTINUE TO HAVE THIS PROBLEM. I'VE BEEN CHARGED FOR AN UNNECESSARY REPAIR AND I WANT THE VEHICLE REPAIRED PROPERLY. THE FORD AUTHORIZED DEALER IS: MAROONE FORD OF MIAMI. 16800 NW 57TH AVE, MIAMI FLORIDA 33015 TEL: 305-557-5580 EXT 318 (AGUSTINE FALCON) CELL:305-216-7830. YOUR HELP AND FEEDBACK IS MUCH APPRECIATED.*AK