NHTSA Complaint #753997 — 1997 FORD WINDSTAR

SUSPENSION:FRONT issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	753997
Vehicle	1997 FORD WINDSTAR
Component	SUSPENSION:FRONT
Date of Incident	November 1, 2001
Date Filed	November 6, 2001
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MI

Consumer Description

MY WIFE, MELISSA HAS BEEN FOLLOWING THIS PROBLEM FOR OVER A YEAR AND A HALF, SHE HAS BEEN TOLD BY THE MECHANIC AT CAMPUS FORD THAT THERE HAS BEEN PROBLEMS WITH THE FRONT END SUSPENSION ON FOR WINDSTAR'S, HE STOPPED SHORT OF SAYING ANYMORE. OUR CAR HAS BEEN IN THE SERVICE DEPT AT THIS DEALERSHIP ON AND OFF FOR THE LAST YEAR AND A HALF. WE KEEP HAVING DIFFERENT STORIES TOLD TO US, AND TOLD THAT THE PROBLEM DOESNOT EXIST..WELL WE JUST PAID 350.00 DOLLARS FOR NEW WELDING ON THE FRONT SUSPENSION, WE HAVE HAD THE STRUTS REPLACED AND A SPRING REPLACED, WE ALSO HAD UNUSUAL TIRE WARE ON THE RT PASSENGER SIDE AND THE TIRE REPLACED. WE ARE WORRIED ABOUT THIS PROBLEM, WE HAVE TWO CHILDREN AND MY WIFE IS A VISITING NURSE AND DRIVES ALOT, THE DEALERSHIP IS POO-POOING HER OFF LIKE SHE IS A NOBODY...PLEASE HELP US. *AK

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