NHTSA Complaint #753611 — 1995 FORD WINDSTAR

THE SALES REP, JOHN J. BAKER, OF M&S CHEVROLET DEMANDED $300 CASH TO ALLOW US TO PURCHASE THE USED FORD WINDSTAR. WE TOLD HIM THE ODOMETER NUMBERS DID NOT LINE UP AND HE STATED THAT WAS NORMAL. THE FRONT BRAKE PADS WERE REPLACED AT THE CLOSE OF THE SALE ON 11/11/97 AND HAVE BEEN REPLACED TWICE SINCE THEN. THE TRANSMISSION SLIPS AND IS BALKY, SO SOMETIMES THE BRAKE ENGAGES WHEN YOU HAVE YOUR FOOT ON THE GAS. THE BRAKES ACTUALLY FAILED TO PERFORM ON 10/24/01 WITH OUR FAMILY OF FIVE IN THE VEHICLE ON A MAJOR HIGHWAY, ROUTE 495 IN MA. WE AVOIDED AN ACCIDENT BY MOVING INTO THE BREAK DOWN LANE AND SLOWING TO A COMPLETE STOP. THE DEALER OWNER, MR. MICHAEL SYLVESTER ,AND HIS ATTORNEYS, RIZZO &KELLY, STATED THAT THIS PREVIOUSLY LEASED VEHICLE HAD AN ACCURATE ODOMETER READING. THIS VAN WAS PURCHASED AT AUCTION BY A FORMER EMPLOYEE OF M&S, WHO IS NOW AN AUTO WHOLESALER IN THE AREA. WE NEED A SAFE VEHICLE FOR OUR FAMILY AND WE NEED IMMEDIATE ACTION TAKEN, EVEN IF IT MEANS THAT FORD WILL AUTHORIZE THE NECESSARY REPAIRS AT OUR LOCAL DEALER, REGAN FORD, OF. *AK