NHTSA Complaint #753407 — 2001 CHEVROLET TAHOE

WHEN ENGINE IS STARTED THERE IS A DITINCTIVE SOUND THAT LETS YOU KNOW THAT YOU ARE IN A TRUCK, HOWEVER AFTER DRIVING AND THEN STOPPING AT A RED LIGHT OR STOP SIGN WHILE IN DRIVE THAE VEHICLE HAS A VIBRATION THAT CAN BE FELT FROM ANY SEATED POSITION IN THE VEHICLE. THIS VIBRATION WAS NOT PRESENT AT THE TIME OF PURCHSE NOR DURING THE TEST DRIVE. WE PURCHASED VEHICLE ON 10/30/00 AND THE VIBRATION DID NOT START UNTIL APPROXIMATELY THE MIDDLE OF AUGUST 2001. IT HAS BEEN BROUGHT IN TO THE DEALER TWICE FOR THIS PROBLEM AND THE FIRST TIME THEY SAID THEY COULD NOT DUPLICATE CONSUMERS CONCERN AT THIS TIME, THE SECOND TIME THE SHOP FORMAN TEST DROVE WITH US AND SAID THERE WAS A NEW BULLETIN JUST RELEASED ON THIS PROBLEM,AND HE WAS NOT AWARE THAT THE VEHICLE WAS IN THE FIRST TIME FOR THIS PROBLEM,HOWEVER IT WAS CALLED UNNECESSARY IDLE.HE SAID HE HAD TO PUT IT ON THE COMPUTER TO RESET IT,AFTER 2HOURS OF WAITING THE SERVICE ADVISOR CAME TO US AND SAID THEY WERE RENTING A CAR FOR US BECAUSE IT WAS TAKING SO LONG. THERE WAS A PROBLEM WITH THE SHOP FORMAN TAKING OUR VEHICLE TO LUNCH WITH HIS FATHER NOT A RAINBOW EMPLOYEE AND ANOTHER TECHNICIAN WE DID NOT LEAVE VEHICLE FOR RAINBOW TO FIX AFTER IT WAS BROUGHT BACK FROM LUNCH, WE LEFT CAME HOME MADE COMPLAINT TO CHEVY CUSTOMER CARE, WAS HELPED BY ANOTHER VERY RUDE CUSTOMER MANAGER NAMES MARLA. WE THEN TOOK THE VEHICLE TO SEWELL CADILLAC-CHEVROLET 701 BARONE ST. NEW ORLEANS, LA. 70113 (504) 581-7585 THEY COULD NOT HAVE BEEN ANY NICER OR MORE PROFESSIONAL HOWEVER THEY TOO COULD NOT DUPLICATE CONCERN ,BROUGHT IT BACK A SECOND TIME TO SEWELL AFTER SPEAKING TO CUSTOMER CARE CENTER AGAIN THIS TIME THEY BROUGHT OUT ANOTHER TAHOE WITH 6500 MILES ON IT AND IT HAD THE SAME VIBRATION THE SERVICE ADVISOR TOLD ME HE SPOKE WITH THE ENGINEERS AND THEY SAID THEY WERE AWARE OF THIS PROBLEM BUT HAD VERY FEW COMPLAINTS ON IT SO THEREFORE THEY INTENDED TO DO NOTHING. SULPHUR SMELL IS STRONG SINCE PURCHSED,AT FULL & 1/4 & LOWER TANKS OF GAS.