NHTSA Complaint #752673 — 1994 FORD MUSTANG

THIS IS MY 19 YEAR-OLD DAUGHTER'S MUSTANG. WE HAVE BEEN HAVING TROUBLE WITH THE CAR RUNNING HOT FOR SEVERAL MONTHS. WE'VE TAKEN THE CAR TO SEVERAL AUTO REPAIRS AND NOBODY COULD FIND A REASON FOR THE CAR RUNNING HOT. WE TOOK THE MUSTANG TO PRECISION TUNE IN MACON BACK IN JUNE OR JULY. AFTER THAT MY DAUGHTER WAS STRANDED WITH THE CAR IN DUBLIN, GEORGIA. SHE TOOK THE CAR TO THE FORD DEALERSHIP IN DUBLIN AND THEY KEPT IT OVER-NIGHT. THE NEXT DAY THEY CALLED TO TELL HER THAT THEY COULD NOT FIND ANYTHING WRONG WITH THE CAR. ON SEPTEMBER 10, 2001, SHE IS ONCE AGAIN STRANDED IN STATESBORO, GEORGIA. WE HAD THE CAR TOWED TO ROZIER FORD IN STATESBORO, GA. THEY SAID THAT THE CAR HAD A CRACKED HEAD GASKET AND THAT IT WOULD COST ABOUT $1,300 TO REPAIR...SINCE WE HAD MISSED THE 100,000 MILE OWNER NOTOFICATION RECALL ON THIS PROBLEM. I EXPLAINED TO THEM THAT WE HAD BEEN HAVING PROBLEMS WITH THIS CAR FOR QUITE SOME TIME AND NOBODY HAD INFORMED US ABOUT A RECALL, NOT TO MENTION THAT WE WERE NEVER NOTIFIED AS THE OWNERS OF THE VEHICLE. WE HAVE NOT MOVED IN 14 YEARS AND WE DIDN'T RECEIVE ANY NOTIFICATION. I FEEL THAT FORD SHOULD TAKE RESPONSIBILITY FOR THIS PROBLEM, BUT OF COURSE THEY WON'T. I FEEL THAT IF THEY KNEW THE PROBLEM EXISTED WITH THESE ENGINES, THEY SHOULD BE FORCED TO COMPLY WITH THE RECALL REGARDLESS OF THE MILEAGE. I WOULD LIKE TO KNOW WHAT OTHER ACTION COULD BE TAKEN AGAINST FORD REGARDING THIS MATTER. I HAVE A COPY OF MY INVOICE DATED 9/26/01 IN THE AMOUNT OF $1,303.26 AND FEEL THAT I AM ENTITLED TO BE COMPENSATED FOR THEIR FAULTY ENGINE.