NHTSA Complaint #752613 — 2000 CHEVROLET IMPALA

SUSPENSION:FRONT issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	752613
Vehicle	2000 CHEVROLET IMPALA
Component	SUSPENSION:FRONT
Date of Incident	August 1, 2001
Date Filed	October 2, 2001
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	OH

Consumer Description

TOOK THE CAR IN AT 7K MILES REGARDING THE THUMP NOISE IN THE FRONT END. SHIMS WERE ADDED WHICH CORRECTED THE PROBLEM. AT 28K MILES I TOOK IT IN AGAIN FOR THE SAME PROBLEM AND WAS TOLD THE RACK AND PINION NEEDED REPLACEMENT. GM IS AWARE OF THE PROBLEM SINCE SEVERAL IMPALA'S ARE HAVING THIS PROBLEM AT 30K MILES. THE MNAUFACTURER IS NOT IN BUSINESS AND I WAS TOLD THEIR "TECHNICHANS AT GM ARE WORKING ON THE PROBLEM". I FILED A COMPLAINT WITH GM AND WAS TOLD THEY DID NOT HAVE A DATE WHEN THE NEW PARTS WOULD BE IN TO FIX MY CAR. WAS TOLD TO CONTINUE DRIVING, THERE IS NO DANGER IN DRIVING WITH A BROKEN RACK AND PINION. AFTER FILING THE COMPLAINT I WAS TOLD BY THE DEALER THE PART WILL BE IN IN APPROX 3 WEEKS. NOT A HAPPY CUSTOMER WITH GM AS I FEEL DRIVING THE CAR BROKEN IS ENDANGERING MY LIFE AS WELL AS MY CHILDS. THEY ARE CORRECTING THE PROBLEM IN THE 2001 MODEL BUT SEEM TO NOT BE CONCERNED ON GETTING REPEAT CUSTOMERS.*AK

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Other SUSPENSION:FRONT Complaints

#10146562 — December 30, 2005 — DT*: THE CONTACT STATED WHEN TURNING THE STEERING WHEEL THERE WAS A CLANKING NOISE. THE VEHICLE WAS TAKEN TO THE DE...

#10107635 — January 20, 2005 — SINCE SHORTLY AFTER CAR WAS PURCHASED THERE IS A NOTICEABLE CLUNKING/POPPING NOISE COMING FROM THE RIGHT FRONT OF THE...

#10030770 — August 4, 2003 — THERE IS A "POPPING" NOISE FROM THE FRONT END WHEN TURNING STEERING WHEEL TO THE LEFT. THE DEALER "LUBED" THE PART, H...

#759858 — March 28, 2002 — ROLLING BACKWARDS AT A STOP.SHAKING/SHIMMYING OF STEERING WHEEL--HAD TO REPLACE ROTORS/BRAKES AT MY OWN EXPENSE BECAU...

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