NHTSA Complaint #752591 — 1993 JEEP CHEROKEE STRUCTURE:BODY:DOOR

Complaint Details

ODI Number	752591
Vehicle	1993 JEEP CHEROKEE
Component	STRUCTURE:BODY:DOOR
Date of Incident	August 30, 2001
Date Filed	October 2, 2001
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

DRIVER'S SIDE DOOR TOP BRACKET HAS TORN AND DETACHED AWAY FROM BODY OF JEEP DUE TO RUST AND CORROSION, CAUSING DOOR TO ALMOST FALL OFF. BRACKETED AREAS ARE NOT EXPOSED TO ELEMENTS AND OWNER'S JEEP HAS BEEN GARAGED 85% OF THE TIME IN TEXAS CLIMATE. DEALER'S BODY SHOP BELIEVES THIS IS UNUSUAL PROBLEM IN THIS PART OF THE COUNTRY AND FEELS IT'S A MANUFACTURING DEFAULT. BODY SHOP ALSO NOTICED RUST STARTING IN OTHER BRACKETS IN DOORS. OWNER TOOK JEEP TO DEALER, BUT DEALER REFUSES TO DO ANYTHING ABOUT IT, UNLESS IT'S AT OWNER'S EXPENSE. OWNER CONTACTED DAIMLER/CHRYSLER'S CUSTOMER ASSIST. CTR. AT 800-992-1997, WHICH ALERTED OWNER TO NHTSA'S INVESTIGATION OF THIS PROBLEM. JEEP OWNER BELIEVES A RECALL IS IN ORDER. EACH JEEP DOOR HAS TWO BRACKETS. AT THIS TIME, DEALER AND MANUFACTURER REFUSE TO CORRECT DEFECT AT THEIR EXPENSE UNLESS A RECALL IS ORDERED.*AK

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