NHTSA Complaint #752379 — 1998 CADILLAC CATERA

THE CADILLAC CATERSA HAS A DESIGN FLAW THAT CAUSES THE TIRES TO WEAR RAPIDLY. THE FIRST TIME THERE WAS A PROBLEM I NOTICED A VIBRATION IN THE CAR AND TOOK THE CAR IN TO HAVE THE TIRES BALANCED AND ROTATED. I WAS TOLD THE TIRES WERE WORN OUT AND THERE WAS NO NEED TO ROTATE OR BALANCE. THE CAR HAD APPROXIMATELY 17,000 MILES ON IT AND YOU COULD SEE THE CHORDS ON THE INSIDE OF TIRE. FRANK KENT REPLACED THE TIRES AND I WAS TOLD IT MUST HAVE BEEN A BAD SET OF TIRES BECAUSE EVERYTHING ELSE WAS WITHIN SPECS. IN JULY OF THIS YEAR, MY WIFE TOOK THE CAR IN TO GET THE TIRES ROTATED AND BALANCED BEFORE GOING ON A TRIP TO OKLAHOMA. AGAIN, WE WERE TOLD TWO OF THE TIRES WERE WORN OUT AND THERE WAS NO NEED TO HAVE THE TIRES ROTATED AND BALANCED. THE CAR HAD APPROXIMATELY 28,000 MILES ON IT. THIS TIME FRANK KENT TELLS ME THE CATERA IS WITHIN PRESCRIBED SPECS BUT, IT HAS BEEN DISCOVERED THE SPECS, SPECIFIED FOR THE REAR TOE IN, CAUSES THE CAR TO WEAR OUT TIRES IN UNDER 20,000 MILES EVEN IF ROTATED EVERY 6,000 MILES. FRANK KENT REPLACED TWO OF THE FOUR TIRES AND ADVISED ME CADILLAC WILL NOT REPLACE ANY MORE TIRES AFTER 30,000 MILES, AND WE SHOULD HAVE THE TIRES ROTATED EVERY 6,000 MILES. THEIR MANUAL SAYS 10,000 MILES. THIS VEHICLE HAS A DESIGN FLAW. THE WINDOW STICKER LULLS CUSTOMERS INTO BELIEVING THE TIRES ON THE VEHICLE ARE WARRANTED FOR 50,000 MILES AND THEN THEY WEAR OUT AND BECOME DANGEROUS IN 20,000 MILES OR LESS. WORN OUT TIRES CAUSED BY THE DESIGN OF THE VEHICLE COULD CAUSE BLOW OUTS AND DEATH. I WOULD THINK CADILLAC WOULD WANT TO FIX THE PROBLEM NOW RATHER THAN LATER BUT, THEY HAVE REFUSED. IF THERE IS ONE ACCIDENT BECAUSE OF THIS DESIGN FLAW THAT IS ONE TOO MANY! WE BOUGHT THE CAR AND PAID FOR IT IN GOOD FAITH.WE NEED YOUR HELP IN THIS UNFAIR PROBLEM.*AK