NHTSA Complaint #752224 — 2000 BUICK LESABRE

POWER STEERING PROBLEM - WHEN YOU TURN THE STEERING WHEEL, THERE IS AN UNUSUAL NOISE AND YOU CAN FEEL A VIBERATION WHILE PARKED AND WHILE MOVING. I TOOK THIS CAR TO THE DEALER I PURCHED THE CAR FROM ON SEPT. 14, 2001. MR. JAY WAKEFIELD ,GENERAL MANAGER AND MR. TOM BERRY, SERVICE MANAGER ACKNOWLEDGED MY PROBLEM. HOWEVER, BOTH SAID THE MANUFACTURER WAS AWARE OF THE PROBLEM BECAUSE IT HAS HAPPENED TO OTHER CARS. SO FAR THEY HAVE NOT FOUND THE SOLUTION. THEY ALSO SAID I WOULD HAVE TO LIVE WITH THE PROBLEM UNTIL THE MFG. NOTIFIES THEM WHAT TO DO. I DO NOT FEEL SAFE DRIVING THE CAR IN THIS CONDITION. THE TIRES HAVE BEEN AN ON GOING PROBLEM SINCE I PURCHASED THIS CAR. WAKEFIELD BUICK DID PUT TWO NEW TIRES ON SEVERAL WEEKS AFTER I PURCHASED. THE TIRES CAUSES THE CAR TO VIBERATE WHEN YOU GET UP TO 60 MPH AND UP. I MENTIONED THIS PROBLEM TO JAY WAKEFIELD BUT HE WAS NOT SYMPHETIC WITH MY TIRE PROBLEM. I WILL HAVE TO PUT NEW TIRES ON AT MY EXPENSE. I KNOW SEVERAL PEOPLE THAT HAS BOUGHT BUICK LESABRES AND THEY HAD THE SAME PROBLEM I AM HAVING. AFTER PURCHASING A DIFFRENT BRAND OF TIRE THE PROBLEM WENT AWAY. *AK (TIRESIZE: P215/70R15)