NHTSA Complaint #752090 — 1999 FORD CONTOUR

WITHIN 6 MONTHS OF THE PURCHASE OF MY VEHICLE, THE CAR STARTED HAVING PROBLEMS WITH VIBRATIONS, SHAKING, AND SEVERE NOISE WHILE DRIVING. THE ENGINE IDLED ROUGH AND GOT MORE SEVERE WHEN THE HEATING OR COOLING SYSTEM WAS USED. ALL TIRES HAVE BEEN REPLACED, A MAJOR BRAKE JOB WITH ROTORS TURNED WAS COMPLETED, AND THE STRUTS WERE REPLACED. REGARDLESS OF THIS WORK, THE SHAKING IN THE CAR HAS GOTTEN PROGRESSIVELY WORSE. I HAVE TAKEN MY CAR TO THE DEALERSHIP FIVE TIMES FOR THE SAME PROBLEMS. THEY HAVE EITHER SAID THAT IT WAS "NORMAL CONTOUR" OR THAT IT WAS THE TIRES. FINALLY, THEY INDICATE THAT THERE IS A PROBLEM BUT THEY CANNOT DETERMINE WHAT IT IS. MY CAR MAKES A THUMPING NOISE AND A SQUEALING NOISE WHEN I MAKE SLOW RIGHT TURNS. ON SEVERAL OCCASIONS MY FOOT HAS BEEN ON THE BRAKE PEDAL AND MY CAR SURGED FORWARD. AT ONE POINT I THOUGHT THAT THE PERSON BEHIND ME HAD HIT ME BECAUSE THE CAR JERKED SO HARD AND SO UNEXPECTEDLY. AGAIN, I AM TOLD THAT THIS IS NORMAL. THIS IS THE WORST CAR THAT I HAVE EVER OWNED. *AK