NHTSA Complaint #751620 — 1999 FORD F-150

STRUCTURE:BODY:DOOR issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	751620
Vehicle	1999 FORD F-150
Component	STRUCTURE:BODY:DOOR
Date of Incident	June 1, 2000
Date Filed	September 6, 2001
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	OH

Consumer Description

DRIVER SIDE DOOR HAS CRACKED NOW FOR THE 2ND TIME IN THE SAME PLACE. THE TRUCK WAS REPAIRED AT BOB TOWNSEND FORD IN CINCINNATI, OH AND WHEN I RETURNED TO SHOW THE DEALER THAT THE DOOR WAS CRACKED AGAIN I WAS TOLD BY THE SERVICE MGR THAT SOMETIMES STUFF LIKE THAT HAPPENS. I HAVE NOTICED THE SAME CRACK IN THE SAME SPOT ON OTHER FORDS INCLUDING THE 97 MODEL. I WANT MY DOOR REPAIRED BY FORD! I WAS TOLD BY BOB TOWNSEND FORD THAT I WOULD HAVE TO PAY FOR REPAIR OUT OF MY POCKET. IT IS VERY CLEAR THAT FORD KNOWS ABOUT THE PROBLEM BUT IS UNWILLING TO HONOR ITS SO CALLED QUALITY CARE PROGRAM TO ITS CUSTOMERS.*AK

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