NHTSA Complaint #751309 — 1997 FORD EXPLORER

AN UNKNOWN CAUSE LEAD TO THE HEAD GASKET CRACKING AND THE CYCLINDERS BLOWING-OUT ON THE VEHICLE, WHICH NOW REQUIRES A NEW ENGINE. VEHICLE WAS PURCHASED WITH 46M MILES AND THE RETURN OF A LEASE ORIGNATED WITH THE DELAERSHIP THAT SOLD THE SAME VEHICLE TO US. THIS WAS FORD CERTIFIED LEASE VEHICLE WE WERE TOLD, WHICH MEANS IT SUPPOSEDLY WNET THROUGH THE HIGHEST INSPECTION UPON IT BEING TURNED IN FROM THE LEASE. THE VEHICLE BROKE-DOWN ON 8/12/01 ON BUSY INTERSTATE 84 AT THE JUCTION OF THE MERGE OF INTERSTATE 91 AND 84, STRANDING MY WIFE ( WHO WS DRIVING) BETWEEN TWO HEAVILY USED HIGHWAYS. BOTH THE DEALERSHIP AND FORD HAVE REFUSED TO TAKE RESPONSIBILITY FOR THE INHERENT DEFECT IN THE MANUFACTURING OF THE VEHICLE. ACORDIG TO THE DEALERSHIP A THEIR FORD REPRESENTATIVE, TARYN, STATED FORD REFUSES TO PAY FANY PART OF THE REPAIR BECUSE THE VEHICLE WAS BOUGHT USED AND WE DID NOT DO OUR SERVICE (OIL CHANGES) WITH THE DEALERSHIP, ALTHOUGH WE DID DO SO AT OTHER PLACES. WE WANT FORD AND THE DELEARSHIP TO PAY FOR THE FULL COST OF REPAIRING THIS VEHICLE.*AK