NHTSA Complaint #751285 — 2001 ISUZU RODEO

THIS RODEO WAS PURCHASED IN JULY. AFTER A TEST DRIVE, A VIBRATION WAS NOTICED IN THE STEERING WHEEL AND RIDE OF THE VEHICLE. WE WERE TOLD BY THE SALESMAN AND SALES MANAGER THAT THIS WAS NORMAL DUE TO TIRE FLAT SPOTS FROM SITTING ON THE DEALERS' LOT. WE WERE TOLD TO DRIVE THE VEHICLE FOR 500+ MILES AND SEE IF THE PROBLEM ALLEVIATES ITSELF. AT THE SAME TIME, WE AGREED TO DO THIS WITH AN ALIGNMENT DONE AND THE TIRES BALANCED AND ROTATED LATER. WE TOOK THE VEHICLE IN ON AUGUST 2, 2001 AND WERE TOLD THAT TWO TIRES HAD TO BE REPLACED DUE TO THE TIRES NOT BEING ROUND AND WOULD NOT BALANCE. WE WERE ABLE TO GET TWO NEW TIRES THAT HAD ALREADY BEEN ORDERED FRO ANOTHER CUSTOMER'S RODEO (SAME PROBLEM). THE WHEELS WERE NOT REPLACED AT THIS POINT, ONLY THE TIRES. WE WERE TOLD THEY COULD GIVE US THE OTHER CUSTOMER'S TIRES, SINCE THEY KNEW HE WAS OUT OF TOWN. THIS WAS FINE WITH US. AN ALIGNMENT WAS ALSO DONE AT THIS TIME. THE PROBLEM WAS BETTER BUT NOT GOOD ENOUGH. A LITTLE TIME REVEALED THE SAME PROBLEM WAS REOCCURING AND THE WOBBLE WAS GETTING WORSE! WE TOOK THE VEHICLE BACK ON AUGUST 11, 2001. WE WERE THEN TOLD THAT ALL 4 TIRES AND WHEELS HAD TO BE REPLACED UNDER A TSB THAT WAS OUT FOR THIS PROBLEM. I LOGGED A COMPLAINT WIRH ISUZU REGARDING THE FACT THAT I HAD TO WAIT UP TO 10 BUSINESS DAYS FOR THE REPLACEMENT WHEELS AND TIRES TO ARRIVE. MY CONCERN IS THAT ALL 4 TIRES WERE BAD, TWO WHICH HAVE ALREADY BEEN REPLACED AT THIS POINT, AND I AM BEING TOLD THAT IT IS OK FOR ME TO DRIVE MY VEHICLE ON THE HIGHWAY AND TAT NO DANGER EXISTS WITH THESE TIRES. I DO NOT AGREE, SINCE THE ENTIRE WHEEL ASSEMBLIES ARE BEING REPLACED. I WILL BE MORE THAN HAPPY TO PROVIDE COPIES OF REPAIR WORK. TO DATE, MY WHEELS HAVE NOT BEEN REPLACED. THE WHEELS ON MY RODEO ARE THE STEEL WHEELS, NOT THE ALUMINUM ALLOY. (TIRESIZE: UNKNOWN)