NHTSA Complaint #751198 — 2000 JEEP WRANGLER

I HAVE DOCUMENTED FOUR TRIPS TO THE DEALER TO FIX WATER LEAKING INTO THE PASSENGER COMPARTMENT. THERE ARE ACTUALLY TWO OTHER TIMES THAT I HAVE TAKEN THE VEHICLE TO THE DEALERSHIP FOR THE SAME PROBLEM, BUT, SINCE IT WAS A RETURN TRIP, THEY DID NOT PROVIDE DOCUMENTATION FROM THE "DEALER AGENT" THAT PERFORMED THE WORK. ON MY FOURTH & FIFTH TRIP, I DEMANDED WRITE-UPS. I HAVE SPOKEN WITH A CHRYSLER FACTORY REP WHO REFUSES TO DO ANYTHING, SINCE ON THE FIFTH TRIP, THE "DEALER AGENT" COULD NOT FIND THE PROBLEM. THE FACTORY REP DID SUBSEQUENTLY OFFER AN EXTENDED WARRANTY, BUT HAS NOT RETURNED MY CALLS. I HAVE FOUND THE WATER LEAK ON MY OWN AND ON MY SIXTH VISIT TO THE DEALER, I DEMANDED THAT THE BODY SHOP MANAGER VERIFY THE LEAKS. HE DID, AND I RECEIVED A "WORK ORDER" FROM HIM. I HAVE NOT TAKEN IT BACK A SIXTH TIME TO BE REPAIRED. I AM CONCERNED THAT THERE MAY BE ELECTRICAL OR OTHER PROBLEMS THAT MAY ARISE DUE TO THE LEAKAGE. ON THE OTHER HAND, IF I GET IT FIXED AGAIN AND IT LEAKS AGAIN, WILL THERE BE ANOTHER PROBLEM. WHILE I HAVE FOUND THE CONDITIONS WHERE IT LEAKS IN, I DO NOT KNOW WHERE OR HOW IT TRAVELS INSIDE THE VEHICLE AND THUS DO NOT KNOW WHAT DAMAGES MAY HAVE ALREADY OCCURRED, BUT HAVE NOT SURFACED. I HAVE DOCUMENTED 3-28-01 AS THE DATE OF FAILURE SINCE THE EARLIEST DOCUMENT THAT I HAVE DATED FROM THE DEALER IS 3-30-01. I BELIEVE THE ORIGINAL FAILURE WAS EARLIER. THE MILEAGE IS CLOSE FOR THAT DATE.*AK