NHTSA Complaint #751085 — 1999 FORD FOCUS

THE ENGINE MELTED COMPLETELY WITHOUT ANY WARNING. ACCORDING TO THE DEALER, THIS WAS DUE TO A FAILED IMPELLER IN THE WATER HEATER. IT WAS ON ITS WAY INTO THE SHOP FOR THE USUAL REPEAT PROBLEM WITH THE SPEEDOMETER/ODOMETER (THAT IS WHY THE READING IS 11,000 BUT THE CAR HAS APPROXIMATELY 99,000 MILES). SMOKE STARTED TO COME OUT OF THE ENGINE AND IT STOPPED COMPLETELY. IT WAS TOWED TO THE DEALERSHIP. I HAVE BEEN TOLD THAT THE IMPELLER BROKE, CAUSING THE WATER PUMP TO FAIL AND THE ENGINE TO OVERHEAT AND MELT INSIDE. THE ENGINE IS NOW USELESS. THE CAR IS SITTING AT THE DEALERSHIP IN PARTS. I HAVE BEEN TOLD BY THE DEALER THAT IT IS WORTHLESS NOW AND THAT EVEN A REBUILT ENGINE COSTS MORE THAN THE CAR IS WORTH. THE ENGINE DID NOT SHOW THAT IT WAS HOT (HOWEVER, THIS IS ON THE SAME INSTRUMENT PANEL AS THE MALFUNCTIONING ODOMOETER/SPEEDOMETER). THERE WAS NO WARNING WHATSOEVER. IT IS UNSAFE FOR ENGINES TO SUDDENLY MELT WHILE ONE IS DRIVING. THE CAR HAS HAD ALL REGULAR MAINTENANCE AND RECALLS. THIS IS INEXCUSABLE FOR A CAR THIS AGE. THE $3,600 PROPERTY DAMAGE EXTIMATE IS MY ESTIMATE OF THE VALUE OF THE CAR. I SEE THAT THERE HAVE BEEN SEVERAL PREVIOUS COMPLAINTS TO NHTSA REGARDING THE SAME PROBLEM. IS FORD FIXING THIS OR NOT? CONTOUR OWNERS SHOULD BE MADE AWARE THAT THEIR ENGINES MAY SUDDENLY MELT, OR THE IMPELLERS SHOULD BE RECALLED AND REPLACED. I WOULD APPRECIATE IT IF YOU WOULD LOOK INTO THIS FOR THE SAFETY OF THOSE DRIVING CONTOURS AND THOSE DRIVING BEHIND THEM. IF YOU WOULD LIKE ANY INFORMATION ABOUT MY CAR, IT IS AT PALMER MOTORS IN PIECES.