NHTSA Complaint #750858 — 2001 OLDSMOBILE ALERO

I BOUGHT THE CALL ON 7/31/01 AND IT BROKE DOWN ON ME 8/6/01. THE ENGINE WAS REPAIRED BY YARK AND RETURNED TO ME ON 8/14/01, ON 8/16/01 YARKS CALLED ME AND ASKED ME TO RETURN MY CAR THAT OLDSMOBILE CALLED THEM AND SAID THE VALVE SPRINGS WERE DEFECTIVE AND THAT THEY SUGGEST TO CHANGE THE REST OF THE VALVE SPRINGS IN MY NEW CAR. I DROPPED MY CAR OFF ON 8/17/01 AND I JUST RECEIVED A CALL THAT MY CAR ONCE AGAIN IS READY FOR ME TO PICK-UP. I HAVE TALKED THE YARKS GENERAL MANAGER AND THE SERVICE DIRECTOR ABOUT HOW UNHAPPY I AM ABOUT MY CAR. TO ME MY CAR IS NOT NEW ANY MORE, IT'S MORE OF A USED CAR SINCE THE ENGINE HAD TO BE FIXED. THE CAR WAS BUILT IN A AIR CONDITIONED BUILDING ON AN ASSEMBLY LINE-THAT IS A NEW CAR. MY CAR WAS BUILD IN AN ASSEMBLY LINE BUT HAS BEEN REWORKED (REPAIRED) IN A GARAGE. I UNDERSTAND ANYTHING MAN MADE IS NOT PERFECT, BUT I BELIEVE THAT WE HAVE TO STAND BEHIND OUR WORK. MY CAR ONLY HAD 383 MILES WHEN A VALVE SPRING BROKE AND CAUSED MAJOR PROBLEMS. I MAKE MY FIRST CAR PAYMENT ON MY "NEW" CAR NEXT WEEK AND I HAVE ONLY HAD IT IN MY POSITION FOR A TOTAL OF 8-9 DAYS. IT'S NOT GOING TO FEEL LIKE A NEW CAR ANYMORE. I DON'T FEEL LIKE I CAN DEPEND ON THIS CAR. I GUESS WHAT I WOULD LIKE AND I'M IN THE PROCESS OF DOING IS TRYING TO TALK TO A GM REGIONAL SALES REP. ABOUT MY PROBLEM AND TO SEE WHAT WE CAN DO. ANYHOW THIS IS MY REPORT. THANKS FOR TAKING THE TIME TO REVIEW MY SITUATION. SINCERELY, [XXX]. *AK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).