NHTSA Complaint #750540 — 2000 CHEVROLET SILVERADO

THE FOURTH DOOR WOULD NOT CLOSE WHEN THE WEATHER TURNED COLDER, THEY HAD ME WAIT TWO WEEKS FOR AN APPOINTMENT. WE TOOK IT IN AND THE DEALER ADJUSTED THE LATCHES AND LUBED THEM. THE PROBLEM RETURNED IN JANUARY AND THE DEALER ORDERED NEW LATCHES AND UPON RETURNING TWO WEEKS LATER, THEY WERE INSTALLED. BY THE BEGINNING OF FEBRUARY, THE PROBLEM WAS BACK. THIS TIME THE DEALER ADJUSTED THE STRIKER TO LESSON THE WIND NOISE. ON FEBRUARY 23, 2001, THE DEALER REPLACED THE WEATHER STRIP IN THE DOORS FOR THE WINDNOISE AND SHUTTING ISSUE. ON MARCH 6, 2001, THE DEALER ONCE AGAIN ADJUISTED THE INNER LATCH IN HOPES THE DOOR WOULD CLOSE PROPERLY AND ORDERED MORE NEW WEATHER STRIP. THERE ARE TWO OTHER VISITS WE HAVE MADE TO THE DEALER FOR WHICH WE WERE NOT GIVEN A COPY OF THE WORK ORDER. OUR LAST VISIT TO THE DEALER WAS ON JULY 24, 2001. AT THAT TIME THEY WANTED TO REPLCE THE INNER DOOR SEAL AND AND REPAIR ALL THE SCRATCHES THEY HAVE PUT IN THE PAINT. FROM NOT SHUTTING CORRECTLY, THE UPPER REAR CORNER OF THE DRIVER'S DOOR BENT OUT AND PUT A CREASE IN THE DOOR. THE DRIVER'S DOOR IS HIGHER THAN THE FOURTH DOOR AND STICKS OUT WHEN SHUT. WE HAVE HAD WIND NOISE AND WATER LEAKAGE AT ANY GIVEN TIME. THE DEALER, WITHOUT OUR PERMISSION, BENT THE UPPER CORNER BACK DOWN AND USED A PRY BAR TO BEND THE WELDED ON HINGES. OUR TRUCK HAS NEVER BEEN IN AN ACCIDENT, BUT LOKING AT YOU WOULD THINK IT HAS! WE FEEL THERE IS A SAFETY ISSUE HERE AS THE DOORS DO NOT ALWAYS LATCH PROPERLY AND THE HINGES BEING BENT HAS ALTERED THE INTEGRITY OF THE VEHICLE'S SAFETY. THANK YOU AARON & LOIS BEDFORD. *AK