NHTSA Complaint #750232 — 1996 FORD TAURUS

POWER TRAIN:AUTOMATIC TRANSMISSION issue reported to NHTSA

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Complaint Details

ODI Number	750232
Vehicle	1996 FORD TAURUS
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	May 10, 2001
Date Filed	August 16, 2001
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CA

Consumer Description

0TRANSMISSION GOES INTO NEUTRAL WHEN COMING TO A STOP. THE TRANSMISSION WAS 'REPAIRED' BY METRO AUTO REPAIR SERVICE, 4633A AUBURN BLVD., SACRAMENTO, CA 95841, (916) 485-3240. THIS REPAIR SERVICE STATED IN THEIR WORK ORDER: "TRANSMISSION NEUTRALS WHEN COMING TO A STOP. REMOVE FOR OVERHAUL, FOUND BAD FORWARD PISTON CAUSING SEAL TO BYPASS PRESSURE. ALSO FOUND FORWARD CLUTCH VALVE RETAINER BROKEN, REBUILD TRANSMISSION REPLACING CLUCHES, SEALS AND GASKETS ALSO REPLACE TORQUE CONVERTER AND REFIL FLUID." THE TOTAL CHARGES FOR THIS SERVICE WAS FOR "$1098.25" (INCLUDED "23.36 SALES TAX"). ON AUGUST 10, 2001, MY WIFE NOTED THE TRANSMISSION WOULD SLIP INTO NEUTRAL GEAR WHEN COMING TO A STOP; MAKING VERY UNSAFE TO OPERATE THE VEHICLE. THIS IS THE SAME TRANSMISSION PROBLEM THAT WE HAD EXPERIENCED 15 MONTHS AGO. NHTSA SERVICE BULLETIN NUMBER 983112, DESCRIBES THE PROBLEM. I ADVISED METRO AUTO REPAIR SERVICE OF THE NHTSA SERVICE BULLETIN; THEY ACKNOWLEDGED THEY WERE AWARE OF IT ALSO.*AK

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