NHTSA Complaint #749422 — 1997 JEEP CHEROKEE

IN FEBRUARY OF 1998 WE RECEIVED A LETTER DATED FEBRUARY 19, 1998. THE LETTER DESCRIBED A POSSIBILITY OF AN INACCURATE FUEL GUAGE DUE TO A FUEL LEVEL SENDING UNIT. WE CALLED THE DEALER AND WERE TOLD TO WAIT FOR NOTIFICATION FROM THE FACTORY. NOTIFICATION NEVER CAME. WE CHECKED ON OTHER OCCASIONS BY PHONE OR WHEN THE VEHICLE WAS IN FOR SERVICE. WE WERE TOLD NOTHING. ON TWO OCCASIONS, ONE RECENTLY OUR VEHICLE HAD TO BE TOWED FOR A NO START CONDITION. WHEN THE VEHICLE WAS EXAMINED IT WAS FOUND TO BE OUT OF FUEL (ON BOTH OCCASIONS). WE TOOK THE VEHICLE IN TO HAVE THE PROBLEM RECTIFIED AND WAS TOLD OUR VEHICLE WAS NOT INVOLVED IN THE RECALL (NHTSA CAMPAIGN # (97V194000). WE CONTACTED CHRYSLER AND WERE TOLD IN SO MANY WORDS "SORRY WE CAN NOT HELP". I FIND IT DIFFICULT TO UNDERSTAND HOW WE RECEIVED THE LETTER IN THE FIRST PLACE, AND SECONDLY WHY THE VEHICLE WOULD BE DOING EXACTLY WHAT THE LETTER AND FROM WHAT I UNDERSTAND THE RECALL BULLETIN SAYS IT WILL DO.*AK