NHTSA Complaint #749400 — 1998 VOLKSWAGEN JETTA

MY MOTHER TOOK HER 1998'JETTA TO THE DOVER VW DEALERSHIP FOR THE LAST WARRANTY SERVICE AT 24,000 MILES. AS SHE WAS LEAVING (GETTING INTO HER CAR) THEY SAID THEY WERE ORDERING 4-NEW TIRES FOR HER (I GUESS THEY FORGOT ABOUT THE FULL SIZE SPARE IN THE TRUNK) THEY TOLD HER THAT GOOD YEAR (NOT VW WAS DOING A RECALL ON THESE TIRES) AND TO ALLOW 3 MONTHS, YES 3 MONTHS FOR THE NEW ONES. THEY TOLD HER THEY WERE NOT WEARING CORRECTLY, BUT HTERE WAS NO IMMEDIATE DANGER - THEY WERE OK TO DRIVE, AND THEY WOULD BE COVERED AT 100 %. NOW WE ARE BOTH VW OWNERS, WE BOTH RECEIVED SEPERATE LETTERS FROM VW, REMINDING OWNERS TO CHECK THE AIR PRESSURE IN THERI TIRES, AND MAINTAIN THEM CORRECTLY - BUT NO MENTION, THAT IF YOU HAD GOOD YEAR TIRES ON YOUR VW, FOR MODEL YEARS, X,Y,Z, THAT YOU SHOULD CONTACT YOUR DEALERSHIP. I THINK IT HORRIBLE THAT THE LOCAL DEALERSHIPS (HIT OR MISS) IF A CUSTOMER HAPPENS IN, AND THEY HAVE THE DEFECTIVE TIRES, THAT AT THAT POINT, THEY SAY, WELL VW ISN;T DOING THE RECALL, GOOD YEAR IS, AND VW DOES'NT KNOW WHAT CARS HAVE GOOD YEARS, OR CONTINENTAL, OR WHAT EVER. SEEMS THAT IF VW (AND I DON'T MEAN THE MAINTENANCE REMINDER LETTERS THE LOCAL DEALER SEND OUT TO SERVICE YOUR CAR) THAT IF THEY WERE GOING TO REMIND FOLKS THAT THEY SHOULD MAINTAIN THEIR TIRES, THAT CERTAINLY THEY WOULD BE AWARE OF GOOD YEARS TIRE PROBLEMS (RECALL) AND COULD'VE ADDED VERBIAGE TO SAY, IF YOU HAVE THESE TIRES, PLEASE CONTACT YOUR DEALERSHIP, OF GOOD YEAR. VW DID A HALF WAY JOB HEAR IN MY OPINION. I HOPE THE WORD GETS OUT TO OTHER OWNERS FOR THEIR SAFETY AND FOR THEIR MANUFACTURER'S REPLACEMENT FREE OF CHARGE !*AK