NHTSA Complaint #749399 — 1998 VOLKSWAGEN PASSAT

AFTER SPEAKING WITHTHE SERVICE MANAGER, PARTS MANAGER, AND TECHNICIAN AT DOVER VW IN DOVER, DELAWARE-THEY ALL AGREED THAT THE POWER STERING RACK HAD TO BE REPLACED DUE TO BATTERY ACID DRAINING ONTO THE POWER STEERING RACK. THEY ALL AGREED THIS PART SHOULD NOT HAVE FAILED IN A VEHICLE THIS NEW AND RE-ROUTED THE DRAIN OUTLET FOR THE BATTERY SO THAT THIS DAMAGE COULD NOT OCCUR AGAIN. THEY ALL AGREED THAT THE DRAIN WAS POSITIONED BY THE MANUFACTURER AND TRIED TO ASSIST ME IN WORKING WITH VOLKSWAGON AMERICA TO REIMBURSE ME FOR THE ENTIRE REPAIR, $920.16. AFTER MUCH DEBATE WITH VW AMERICA, THEY WOULD ONLY OFFER 50% OR $460.08 SUPPOSEDLY MAILED TO ME 7/26/01. I BELIEVE ALONG WITH VW'S OWN TRAINED PERSONNEL AT THE DEALERSHIP, THAT THIS REPAIR SHOULD HAVE BEEN COVERED IN ITS ENTIRETY BY VW, AS IT IS THE WAY THEY DESIGNED THE BATTERY DRAIN TO DRAIN AWAY FROM THE BATTERY. IT IS MY INTENTION TO RAISE THIS CONCERN THAT IN THE EVENT YOU CAN RECOVER THE BALANCE OF THE REPAIR, THAT WOULD BE PHENOMENOL. I ALSO WANT TO ALERT OTHER OWNERS THEY MAY HAVE A POTENTIALLY DANGEROUS AND EXPENSIVE REPAIR LURKING UNDER THE VEHICLE'S HOOD. BECAUSE TE ACID DRIPPED ONTO THE STEERING RACK, IT CAUSED A HOLE IN THE PART, WHICH CAUSED ME TO LOOSE ALL OF MY POWER STEERING FLUID, WHICH NEARLY CAUSED ME TOTAL LOSS OF STEERING CONTROL OF THE VEHICLE. PLEASE ADDRESS THIS PROBLEM WITH VW AMERICA 800 822-8987 (3)THEY SAY THEY REVIEW THESE MATTERS INTERNALLY, BUT REFUSED TO LET ME KNOW IF THERE WERE OTHER REPORTS ALTHOUGH NO " CAMPAIGNS " WERE EVER ISSUED FOR THIS DEFECT.*AK