NHTSA Complaint #749009 — 1999 FORD EXPLORER

WINDSHIELD WIPER COMES ON WITHOUT WARNING. ACTIVATOR ASY WAS REPLACED AT 11990, THREE MONTHS AFTER PURCHASE, BUT THE PROBLEM STILL OCCURS TO THIS DAY. REAR WIPER WOULD NOT WORK AND THE MOTOR WAS REPLACED AT 23493 MILES, OPPROX. 6 MONTHS AFTER PURCHASE. I STILL HAVE PROBLEMS TO THIS DAY. THE REASON THE VEHICLE HAS NOT RETURNED FOR REPAIRS IS THE GREAT INCONVENIENCE THAT TAKES PLACE ANYTIME A FORD REPAIR SHOP IS INVOLVED. CAN YOU BRING IT BACK TOMORROW, CAN YOU LEAVE IT WITH US ALL DAY, WE ARE WAITING FOR THE PART, WE ARE NOT FINISHED CAN YOU LEAVE IT OVERNIGHT OR BRING IT BACK, SORRY WE DO NOT PROVIDE LONERS BUT WE CAN GIVE YOU A RIDE. I TRAVEL OUT OF TOWN ALMOST EVERYDAY AND SOMEONE GIVING ME A RIDE JUST DOESN'T WORK. THESE REPAIRS ARE ON TOP OF 5 RECALLS THAT I CAN THINK OF. I HAVE PAST THE POINT OF FEELING SAFE IN THIS VEHICLE WITH ALL THE REPAIRS AND RECALLS, BUT WHAT CAN BE DONE WITHOUT HAVING TO DEAL WITH THE COST OF BUYING A NEW VEHICLE, AND WHEN WILL THE DEALER STOP PAYING FOR THE SAME REPAIRS. IT SEEMS THAT THEY HOLD ALL THE CARDS IN DETERMING HOW LONG A PART SHOULD LAST AND WHO IS RESPONSIBLE FOR THE COST.*AK