NHTSA Complaint #748760 — 1996 MERCURY SABLE

ENGINE AND ENGINE COOLING:ENGINE issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	748760
Vehicle	1996 MERCURY SABLE
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	April 22, 2001
Date Filed	July 23, 2001
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CA

Consumer Description

I WAS TRAVELING HOME FROM MY FIRST LONG DISTANCE TRIP FROM NAPA, CA. TO VENTURA, CA. WHEN WITHOUT ANY WARNING THE CARS TEMPERATURE GAUGE WENT STRAIGHT TO HOT, THE ENGINE LIGHT CAME ON AND THE CAR LOST TOTAL POWER, RESULT? TWO BLOWN HEAD GASKETS, NUMEROUS COOLING PARTS REPLACED. WHEN FORD WAS CONTACTED ABOUT REIMBURSEMENT FOR A KNOWN DEFECT (HEAD GASKETS) THEY SAID THE GOODWILL POLICY DOESN'T COUNT IN MY CASE BECAUSE I TOOK IT TO A REPAIRSHOP OTHER THAN FORD. SO HERE I AM OUT $2,724.62 REPAIR COSTS $400. TOWING COST AND ANOTHER $250. IN RENTAL COST. I BELIEVE THAT I SHOULD BE REIMBURSED MY COSTS EVEN THOUGH I DIDN'T HAVE THE CAR REPAIRED BY FORD, BECAUSE I DIDN'T KNOW ABOUT THE EXTENDED "GOODWILL" WARRANTY UNTIL AFTER THE FACT. SO HERE IS ANOTHER SOB STORY ABOUT DEFECTIVE HEAD GASKETS NOT BEING FIXED. FORD KNOWS ABOUT THIS SERIOUS PROBLEM AND REFUSES TO FIX IT. *AK

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