NHTSA Complaint #748166 — 1999 DODGE RAM

I PURCHASED MY TRUCK BRAND NEW IN NOV. OF 1998 WITH APPROX. 10 MILES ON IT. AFTER ABOUT 6 MONTHS OF OWNERSHIP, WE STARTED HAVING PROBLEMS WITH THE TRUCK QUITTING FOR NO APPARENT REASON. WE HAVE TAKEN THE TRUCK INTO SEVERAL DIFFERENT DEALERSHIPS FOR THE SAME PROBLEM OVER THE PAST 2 YEARS, AND EACH TIME THE VEHICLE WAS SENT HOME WITH US UNFIXED, TELLING US THAT THEY COULD NOT GET THE TRUCK TO DUPLICATE THE PROBLEM. THE PROBLEM WITH THISIS THAT THE PROBLEM IS INTERMITENT. IT MAY QUIT TODAY, AND NOT AGAIN FOR 2 MONTHS, OR IT MAY QUIT TODAY AND AGAIN TOMORROW. WE HAVE HAD THE TRUCK IN APPROX. 6-8 TIMES SINCE WE PURCHASED IT BRAND NEW FOR THE SAME PROBLEM, YET UNFIXED EVERY SINGLE TIME. THE TRUCK HAS HAD TO BE TOWED TO A DEALERSHIP 3X AS IT QUIT AND WOULDN'T RESTART. WHEN THE TRUCK QUITS, THE ENGINE SIMPLY QUITS AND EVERYTHING SHUTS OFF AND THE STEERING WHEEL LOCKS UP. YOU HAVE NO STEERING CONTROL WHAT-SO-EVER. WHEN IT QUITS, SOMETIMES THE TRUCK RESTARTS AFTER ABOUT 5 MINUTES, OTHERS TIMES IT DOESN'T RESTART. AS I STATED, WE HAVE HAD TO HAVE IT TOWED 3X AS IT WOULDN'T RESTART. I AM VERY FRUSTRATED AT THIS POINT. I HAVE CALLED CHRYSLER AND COMPLAINED EVERYTIME THE TRUCK HAS CUT OUT. THEY GAVE ME A FILE NUMBER AND SIMPLY TAKE THE COMPLAINT AGAIN, THATS ALL THEY DO. I HAVE REQUESTED FOR A CHRYSLER REP. HELP THE SERVICE TECH. SOLVE THE PROBLEM, MY REQUEST WAS DENIED. I HAVE BEGGED FOR SOMEONE FROM CHRYSLER ASSIST THE DEALERSHIP IN FINDING THE PROBLEM, NO ONE CAME OUT. I WROTE THEM A CERTIFIED MAIL LETTER EXPLAINING TO THEM THE SERIOUSNESS OF THIS PROBLEM AFTER MY WIFE AND I WERE TRAVELING BACK FROM GA AFTER I HAD GRADUATED FROM A MILITARY SCHOOL AND WE ALMOST KILLED ON THE INTERESTATE BECAUSE THE TRUCK CUT OUT GOING 65 MILES PER HOUR. I VERED THE TRUCK TO THE LEFT SIDE OF THE MEDIAN ON THE INTERSTATE WHICH IS THE ONLY PLACE FOR ME TO GO. THANK GOD THERE WAS NOT A DIP IN THE MEDIAN OR I AM AFRAID I WOULD NOT BE SITTING HERE TODAY WRITING THIS LETTER TO YOU. PLEASE HELP ME!!!!