NHTSA Complaint #747484 — 2000 FORD MUSTANG POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	747484
Vehicle	2000 FORD MUSTANG
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	June 20, 2001
Date Filed	July 6, 2001
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MD

Consumer Description

CAR WAS STUCK IN REVERSE ON TWO SEPARATE OCCASSIONS. WAS ABLE TO WORK IT OUT FIRST TIME BUT HAD TO HAVE IT TOWED TO DEALER SECOND TIME. DEALER STATES THEY CAN NOT GET A NEW TRANSMISSION FOR VEHICLE SINCE IT HAS BEEN MODIFIED AND NO 2000 TRANSMISSIONS ARE AVAILABLE. FORD FIELD REP VISISTED DEALERSHIP AND HAS TOLD THEM TO PUT A "PATCH" ON THE SHIFT ASSEMBLY AND "SEE IF THAT WILL WORK". WHEN I QUESTIONED FORD FIELD REP WHO THE NEXT PERSON IN CHAIN OF COMMAND TO SPEAK WITH ABOUT PROBLEM, HE INDICATED THERE WAS NO ONE ABOVE HIM; THAT HE RESOLVES ALL PROBLEMS. DEALERSHIP HAS BENT OVER BACKWARD TO TRY TO HELP ME; PROBLEM SEEMS TO BE WITH FORD CORP. FORD'S CUSTOMER CARE SERVICE DEPT. HAS NOT RESPONDED TO MY E-MAIL.*AK

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