NHTSA Complaint #747230 — 2000 AUDI A6

THE DATE I PURCHASE THE CAR I REALIZE THE INTRUMENT CLUSTER LOCATE IN THE CENTER OF THE INTRUMENT DID NOT LIGHT UP ALL THE INFORMATION UNDER THE SUN LIGHT, THE DEALER REPLACE THE PART AND THE SAME PROBLEM HAPPEN AGAIN, I REQUEST THE DEALER TO REPLACE IT , THEY SAY THEY ONLY GET THE PART FROM AUDI, THEY DO NOT KNOW WHEN THE PARTS COME WILL WORK OR NOT, THEY SAID THEY WILL REPLACE UNTIL I THINK IT LOOK RIGHT, I GOT VERY UPSET THE ATTITUDE OF THE DEALER, SO I CALLED THE AUDI CLIENT RELATION OFFICE, THE SAME KIND OF ATTITUDE AND NON RESPONSIBLE ANSWER, THE CLIENT RELATION SAID WHAT MY PROBLEM, THEY WILL REPLACE TILL IT FIX, BUT THEY CANT TELL HOW LONG, SO I HAVE TO KEEP DRIVING MY CAR WITH A ALMOST UNREADABLE INSTRUMENT THAT TELL ME ALL THE VITALE INFORMATION OF MY CAR. AFTER I HAVE THE CAR FOR MORE THAN ONE MONTH LATER, I REALIZE THAT THE WINDOW ON THE FRONT RIGHT HAVE PROBLEM GETTING UP AND DOWN, SO I WENT INTO THE DEALER IN THE MORNING WITHOUT MAKING A APPOINTMENT, TOLD THEM THE PROBLEM THEY REPLACE THE WINDOW REGULATOR IN 2 HOURS, A FEW MONTH GONE BY, MY DRIVER SIDE WINDOW HAVE PROBLEM, I WENT IN IN THE MORNING WITHOUT APPOINTMENT AND THEY REPLACE THE WINDOW REGULATOR . SO I ASK THEM IS SOMETHING THAT HAPPEN TO ALL THE AUDI OR JUST THE MY CAR, THEY SAY JUST MY CAR. THEN I TALK TO A VW DEALER WHERE I LIVE , HE SAID THEY BEEN REPLACING THE WINDOW REGULATOR IN VW PASSAT TOO. MY CONCERN IS IFN THERE IS A PROBLEM WITH THE REGULATOR IN MY AUDI, WHY DONT THEY INFORM US, BECAUSE MY CAR EQUIP WITH A AUTOMATIC DOWN AND UP WINDOW SWITCH, IF THIS SWITCH DID NOT WORK PROPERLY IT MIGHT HURT SOMEBODY.*AK