NHTSA Complaint #746864 — 1998 DODGE CARAVAN

MY CARAVAN HAS BENCH SEATS THAT DO NOT HAVE HEADRESTS, BUT DO HAVE ATTACHMENT POINTS FOR THE HEADRESTS. I HAVE RECENTLY NOTICED (2 OR 3 WEEKS AGO) THAT MY DAUGHTER'S HEAD EXTENDS ABOVE THE TOP OF THE SEAT. IN THE EVENT OF A COLLISION, HER HEAD WOULD SNAP BACK OVER THE TOP OF THE SEAT. THIS COULD CAUSE A SERIOUS INJURY. I CALLED THE DEALERSHIP AND FOUND THAT, WHEN I BOUGHT MY VAN, HEADRESTS WERE CONSIDERED ACCESSORIES, BUT ARE NOW STANDARD EQUIPMENT. I BELIEVE THAT THEY ARE NOW STANDARD EQUIPMENT BECAUSE CHRYSLER REALIZED ITS POTENTIAL LIABILITY. THE APPROXIMATE COST OF 4 HEADRESTS IS $800. I E-MAILED CHRYSLER ABOUT THIS AND RECEIVED NEITHER SYMPATHY NOR SATISFACTION. IN MY LAST E-MAIL, I MENTIONED THE SAFETY ISSUE. THEY ARE NO LONGER ANSWERING MY E-MAILS. I DID NOT REALIZE THAT THEY MAY BE RESPONSIBLE TO CORRECT THIS DEFECT. PLEASE HELP.