NHTSA Complaint #746824 — 1995 FORD WINDSTAR

I HAVE HAD TWO HEAD GASKET PLACE ON MY VAN WITHIN ABOUT 18 MONTHS FROM EACH OTHER. BUT THIS TIME I TOOK MY VAN IN TO HAVE THE HEAD GASKET REPAIR AND WAS CHARGES 150 % MORE THAN THE OTHER REPAIR. I TOOK IT IN AND TOLD THEM THAT WHITE SMOKE WAS COMING OUT OF THE TAIL PIPE. THEY TOLD ME IT WAS THE HEAD GASKET . THEY SUPOSELY FIXED IT FOR $2,479.00 THEN TWO DAY LATER I HAD TO TAKE IT BACK IN BECAUSE OF THE OIL PRESSURE. THEY TOLD ME THAT I NEEDED ANOTHER ENGINE WHICH WOULD COST ME ANOTHER $1,000.00. MY QUESTION IS THAT THEY DID NOT DO A DIAGONOTIC CHECK, JUST PLACED PARTS ON MY VAN WITHOUT APPROVAL , CHARGED ME FOR IT. NOW I HAVE TO PAY A TOTAL OF $3,479.00. THE FRIGHTEN PART IS THAT WITH THE HEAD GASKET GOING OUT TWICE, I AM AFRAID THE IT MIGHT GO OUT AGAIN. THE OTHER THING IS THAT FORD NEW ABOUT THIS PROBLEM AND SHOULD HAVE EVALUATED THE PROBLEM JUST LIKE THEY SAID WITH THE RECALL, PLACE THE CORRECT GASKET (WHICH THEY DID NOT) AND FIX THE PROBLEM INSTEAD OF COSTING ME ANOTHER $1,000.00 FOR AN ENGINE. I NEED YOUR ASSISTANCE.