NHTSA Complaint #746094 — 1996 FORD CONTOUR

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	746094
Vehicle	1996 FORD CONTOUR
Component	VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Date of Incident	January 1, 2001
Date Filed	May 31, 2001
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	ME

Consumer Description

IN OCTOBER 1999 I HAD MY HEATER FAN FIXED BECAUSE OF A RECALL. WITHIN 12 MONTHS IT BROKE AGAIN AND THE COMPANY FIXED AGAIN ON 8/30/00. IN DECEMBER IT BROKE AGAIN WHICH IS LESS THAN 6 MONTHS. I CALLED BRUNSWICK FORD AND THEY SAID I WOULD HAVE TO PAY TO HAVE IT FIXED BECAUSE FORD MOTOR WOULDN'T COVER ONLY ONCE TO FIX THE ITEM. I CALLED FORD MOTOR AND COMPLAINED BECAUSE IT KEEPS BREAKING AND THEY SAID THAT IT WAS FIXED AND DIDN'T CARE THAT IT HAD BROKEN 2 TIMES AND LESS TIME BETWEEN EACH. THEY SAID THAT THE VEHICLE WAS OLDER AND SO MANY MILES THAT THAT PROBABLY WAS WHY IT KEPT BREAKING. I WAS VERY FRUSTRATED AND FELT THERE WAS NO WHERE TO TURN. ONCE THE RECALL IS FIXED IS THERE A TIME LIMIT OR MILEAGE LIMIT THAT SHOULD PERTAIN?

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