NHTSA Complaint #745997 — 1997 FORD EXPLORER SUSPENSION:FRONT

Complaint Details

ODI Number	745997
Vehicle	1997 FORD EXPLORER
Component	SUSPENSION:FRONT
Date of Incident	May 19, 2001
Date Filed	May 31, 2001
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	PA

Consumer Description

WHILE TRAVELING AT 25 MPH OR LESS I HIT A SLIGHT BUMP AND HEARD A VERY LOAD BANG. THE FRONT LEFT DRIVERS SIDE OF THE VEHICLE ABRUPTLY DROPPED, THE VEHICLE SWERVED INTO THE OPPOSING LANE AND TEND TO ROLL. LUCKILY THERE WAS NO ONCOMING TRAFFIC AND I QUICKLY STOPPED. THE FORD DEALER REPLACED THE TORSION BAR AND ACKNOWLEDGED THAT THIS WAS A VERY DANGEROUS FAILURE. HOWEVER THEY REFUSED TO COVER THE REPAIR COST. THE REPAIR COST ME $171.67. DUE TO THEIR REFUSAL TO COVER A SIGNIFICANT SAFETY ISSUE AND OTHER MEDIA COVERAGE OF EXPLORER PROBLEMS, I SOLD THE VEHICLE THIS WEEK. *AK

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