NHTSA Complaint #745913 — 1999 DODGE DURANGO

17 YEAR OLD DAUGHTER DRIVING VEHICLE ON A MAJOR FREEWAY AT 1:00 AM. ALL LIGHTS COME ON, OIL GAUAGE DROPS TO ZERO AND AFTER LOUD BANG ENGINE FAILS. TOWED TO DEALER AND DEALER CLAIMS LACK OF MAINTENANCE CAUSED OIL PUMP FAILURE AND DEATH OF ENGINE. REFUSE TO HONOR EXTENDED WARRANTY UNLESS WE PROVE OIL CHANGES EVERY 3000 MILES EVEN THOUGH MANUAL SUGGESTS EVERY 7500 MILES. LOCAL GARAGE DID NOT KEEP RECEIPTS AND WE DID NOT KEEP RECEIPTS NEVER ANTICIPATING THIS PROBLEM. NOW KNOW FROM INQUIRIES OVER THE INTERNET THAT THIS IS A NATIONWIDE PEOBLEM WITH 318 ENGINES. ALTHOUGH WE KNOW CHRYSLER HAS NEGOTIATED WITH OTHERS WHO HAD NO RECEIPTS, WE DID HAVE SOME, THEY ARE REFUSING TO NEGOTIATE WITH US IN TEXAS. PLEASE HELP. THERE ARE ENOUGH COMPLAINTS TO WARRANT AN INVESTIGATION ON THESE ENGINE FAILURES. CONSUMERS ARE BEING RIPPED OFF DAILY. ESPECIALLY AFTER CHRYSLER WAS CAUGHT RED-HANDED IN LEMON LAW FAILURES IN NORTH CAROLINA. PLEASE , PLEASE HELP.