NHTSA Complaint #745433 — 1995 CHRYSLER CIRRUS

I PURCHASED MY CAR AT CHRYSLER CHASE IN STOCKTON CA. THE FIRST DAY I NOTICED A NOISE COMMING FRON THE STEERING WHEEL WHEN I BRAKED SO I ASKED THE DEALER TO HEAR THE NOISE. THE SALES PERSON DIRECTED ME TO THE SERVICE DEPARTMENT WHERE THEY HEARD THE NOISE AND ASSURED ME THAT IT WAS NORMAL FOR THAT CAR. I KEPT HEARING THE NOISE BUT I BELIEVED IT WAS NORMAL. THE NOISE PRESISTED SO I CONTACTED THE DEALER I TOOK THE CAR BACK IN I WAS TOLD THAT THE STEERING COLUM NEEDED REPLACING BECAUSE THEY HAD A RECALL WELL THIS HAS BEEN GOING ON FOR THE PAST 5 YEARS I HAVE BEEN TAKING IT BACK FOR THE SAME PROBLEM OVER AND OVER AGAIN AND I HAVE ALWAYS BEEN TOLD THAT THE NOISE WAS NORMAL. I HAVE TAKEN MY CAR FOR MAJOR REPAIRS ACCORDING TO THE DEALER THEY REPAIR IT BUT WHEN I TAKE IT BACK FOR THE SAME THING IT IS ONLY CONVENIENT FOR THEM TO SAY THAT THEY CAN'T HEAR THE NOISE, AND WHEN THEY HAVE HEARD THE NOISE IT IS NORMAL TO THEM YET I STILL HAVE THE SAME BREAKING AND STEERING PROBLEMS. THE DEALER LET MY WARRANTY RUN OUT BY TELLING ME THAT THE NOISE WAS NORMAL, AND WHEN MY WARRANTY WAS OVER THEY JUST SAID WELL WE DON'T KNOW IF IS THE SAME THING EVEN THOUGH THEY END UP REPLACING THE SAME THINGS. THE LAST TIME I HAD THE PARTS REPLACED WAS AT ABOUT 89,000 MILES I AGAIN TOLD THE DEALER THAT THE PROBLEM WAS STILL THERE BUT THEY SAID IT WAS NORMAL. I HAD MY BRAKES WORKED ON ON FEB, 2001 AT THE DEALER BUT THE BRAKES WERE MAKING ALOT OF NOISE SQUEELING AND A GRINDING NOISE MY WIFE TOOK THE CAR BACK AND THE TOLD HER THAT THE HAD PUT LOCK FAST AND THAT WAS THE REASON THE METAL WAS GRINDING THEY WORKED ON MY BRAKES AGAIN FOR THIS REASON, BUT THE NOISE WAS EVEN LOUDER AND THE GRINDING NOISE GOT WORSE. I TOOK THE CAR IN TO TRY TO GET THEM TO CHECK IT BUT CHAD THE PERSON WHO I SPOKE TO TOLD ME THAT HE ALREADY HAD TOLD MY WIFE THAT THE NOISE WAS NORMAL BECAUSE THEY WERE USING NEW MATERIALS THAT WERE ALWAYS GOING TO MAKE NOISE, AND THAT THE GRINDING NOISE WAS JUST THE PARTS SETTLING IN.*AK