NHTSA Complaint #745379 — 1994 MERCURY SABLE

ENGINE AND ENGINE COOLING:ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	745379
Vehicle	1994 MERCURY SABLE
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	May 1, 2001
Date Filed	May 17, 2001
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

WHEN I STARTED THE ENGINE ON ABOUT 5/1/01, IT CHUGGED AND HAD A HARD TIME STARTING. THIS LASTED FOR ABOUT A WEEK AND A HALF. THEN, SUDDENLY WHITE SMOKE EMINATED FROM THE EXHAUST AS SOON AS I STARTED THE CAR ON 5/8/01. MY MECHANIC TOLD ME IT WAS A BLOWN HEAD GASKET AND THIS WAS LATER VERBALLY CONFIRMED BY THE FORD/MERCURY DEALERSHIP. SINCE THE RECALL COVERAGE EXPIRED ON 4/8/01, I AM TOLD I CAN HAVE IT REPAIRED FOR HALF PRICE ONLY BY THE FORD/MERCURY DEALERSHIP. I BELIEVE I SHOULD HAVE IT COVERED FOR THE FULL AMOUNT SINCE MY CAR HAS SO LITTLE MILEAGE AND SINCE THE HEAD GASKET BLEW SO CLOSE TO THE COVERAGE DEADLINE (AND SINCE IT APPEARS THIS WILL BE AN ONGOING PROBLEM I'LL HAVE TO DEAL WITH EVERY COUPLE OF YEARS OR SO ACCORDING TO THE FORD/MERCURY DEALERSHIP. I FEEL I'VE BEEN SOLD A LEMON AND AM EXTREMELY DISATISFIED WITH THE SERVICE (OR RATHER, LACK THEREOF) PROVIDED BY FORD/MERCURY. THE CAR HAS HAD PROBLEMS EVER SINCE I BOUGHT IT AND THE FORD/MERCURY DEALERSHIP WAS UNABLE TO EFFECT REPAIRS! I'D REALLY PREFER A CASHIER'S CHECK SO I CAN TAKE IT TO A REPUTABLE CAR REPAIR ESTABLISHMENT. THANK YOU FOR YOUR WEBSITE. SINCERELY, [XXX] AND [XXX]. *AK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

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