NHTSA Complaint #745153 — 1999 DODGE DURANGO

CURRENT PROBLEM: BALL JOINTS AND TIE RODS NEED TO BE REPLACED, ALTHOUGH I COMPLAINED SEVERAL TIMES ABOUT FEELING THERE WAS A PROBLEM WITH THE ARMS OR SOMETHING IN THAT AREA, NOTHING WAS EVER LOOKED AT BECAUSE THEY COULD NOT PRODUCE SAME BUMP I FELT, SO THEY REPEATEDLY TOLD ME THERE WAS NO PROBLEM. WHEN I TOOK MY DURANGO FOR NEW TIRES ON MAY 1, 2001; THE TIRE PLACE ROBERTSON TIRE IN TULSA, SAID THE BALL JOINTS ALL NEEDED TO BE REPLACED AND THE LEFT FRONT BRAKE WAS TOAST. SINCE I DID NOT PUT MY CONCERNS OF THE ARMS OR BALL JOINTS IN WRITING I HAVE NO PROOF THAT I HAD MENTIONED IT TO THEM THE SEVERAL TIMES BEFORE WHEN THEY PERFORMED OTHER WORK ON MY VEHICLE. ALSO, WE HAD NUMEROUS PROBLEMS WITH THE ABS BRAKES. WE HAD TO TAKE IT TO THE DEALER 5 TIMES BEFORE THE PROBLEM WAS CORRECTED, ALSO I WAS TOLD MY BRAKES WERE FINE ON FEBRARY 23, 2001 ONLY TO FIND OUT ON MAY 2 THEY WERE NOT FINE. THE ENGINE IS USING OIL, WHICH THE DEALER SAID IS A GASKET PROBLEM. THE 4 WHEEL DRIVE STAYS IN 4 WHEEL DRIVE EVEN AFTER TAKING IT OUT. THE LEFT FRONT WINDOW POWER WINDOW HAD TO BE REPLACE EARLY ON BECAUSE IT WAS DEFECTIVE. TRANSMISSION SEEMS TO START IN 2 AT TIMES BUT THEN GOES AWAY. EAST TULSA DODGE HAS FIXED MOST OF OUR PAST PROBLEMS BECAUSE IT WAS STILL UNDER FACTORY WARRENTY. THE BALL JOINTS AND TYRODS ARE NOT EVEN UNDER OUR EXTENDED WARRENTY WE PURCHASED. AFTER READING YOUR CUSTOMER COMPLAINTS, I AM VERY CONCERNED WITH THE DRIVE SHAFT PROBLEM, THE AIR BAG AND SEAT BELT PROBLEMS AND ENGINE STALLING PROBLEM. *AK