NHTSA Complaint #744968 — 1996 FORD WINDSTAR

THIS VAN HAS BEEN AN ALBATROSS! I HAD TO TAKE IT IN 3 OR 4 TIMES AND GET NASTY BEFORE THE DEALERSHIP WOULD ADMIT THAT THERE WAS A TRANSMISSION PROBLEM- AND THEN AGREE TO FIX IT. I KNOW THEY WERE WAITING FOR MY BUMPER TO BUMPER WARRANTY TO EXPIRE. THE HEAD GASKET/ENGINE PROBLEM ABSOLUTELY FRIES ME. NO VEHICLE WITH 62,000 MILES ON IT SHOULD REQUIRE A NEW ENGINE AND HEAD GASKETS. THAT REPAIR COST ME $5000.00 AND NO ONE WILL HELP ME. WE ALL KNOW ABOUT THE 94 AND 95 RECALLS. WHAT ABOUT THE 96'S??? THE PROBLEM HAS NOT BEEN FIXED. I HAVE CALLED FORD CUSTOMER SERVICE SEVERAL TIMES, AND HAVE TRIED THE DEALER FOR HELP. NO ONE WILL HELP ME. THE CONCENSUS IS THIS: FORD MOTOR COMPANY DOES NOT CARE ENOUGH ABOUT THE PRODUCTS THEY PRODUCE (OR THE CUSTOMERS WHO PURCHASE THEM) TO MAKE AN INTOLERABLE SITUATION RIGHT. I HAVE HEARD OF SO MANY CASES LIKE MINE- FORD HAS DEFINATELY LOST A CUSTOMER. IF THEY WON'T STAND BEHIND THEIR PRODUSTS, I CERTAINLY WON'T BUY ANOTHER ONE!*AK