NHTSA Complaint #744112 — 1996 VOLKSWAGEN CABRIO

UPON LOW SPEED IMPACT, 5 MPH, BOTH FRONT AIRBAGS EXPANDED CAUSING MINOR BURNS AND 'CUTS' ON PASSENGER IN FRONT SEAT. SINCE ACCIDENT ON 03-25-01, THE DEALER HAS YET TO RECEIVE THE NEEDED REPLACEMENT AIR BAGS-TODAY'S DATE, 04-16-01. IN SPEAKING WITH VWOA'S ENGINEERING & PARTS DEPTS, THEY SAID DO NOT USUALLY STOCK ITEM IN US AND THAT THE AIRBAGS RESPONDED "CORRECTLY" IN DECELERATION MODE. BESIDES THE COST OF REPLACING THE AIRBAGS, THE DAMAGE TO THE VW WAS MINIMAL (SCRATCH ON LT FT. FENDER & THE NEED TO REPLACE THE LT. FT. SIDE MARKER). IS THERE A PROBLEM W/THESE AIRBAGS? SHOULD THEY HAVE GONE OFF @ SUCH A LOW SPEED? IF SO, THEY COULD HAVE GONE OFF IN HITTING A PARKING GARAGE 'PYLON', NO? PLEASE INFORM ME ASAP ON WHY VWOA DOES NOT HAVE PARTS IN US! THANK YOU, [XXX]. *AK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).