NHTSA Complaint #743865 — 1993 FORD EXPLORER

I HAVE BEEN UNABLE TO GET REFUND FROM FIRESTONE FILED ON 09/01/00. WE HAVE CALLED 7 TIMES TO BE TOLD CALL BACK, YOU ARE NOT IN THE SYSTEM AS YET. I FINALLY ASKED FOR A FAX NUMBER SO THAT I COULD PLEAD MY CASE. THEY AT FIRST REFUSED AND CLAIMED THAT A FAX WOULD ONLY DELAY THINGS FURTHER. I DID OBTAIN THE NUMBER BUT THEY HAVE NOT ACKNOWLEDGED THAT IT WAS RECEIVED. THEY ARE LUCKY, WE HAD TO REPLACE TWO TIRES BEFORE THE RECALL BECAUSE WE FOUND TREAD SEPERATION WAS BEGINNING TO TAKE PLACE. IF YOU CAN PLEASE PROVIDE CONTACT INFORMATION FOR JOHN T. LAMPE AT FIRESTONE; I WILL FILE A SMALL CLAIMS ACTION AGAINST FIRESTONE FOR ALL 5 TIRES.*AK