NHTSA Complaint #741789 — 1995 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	741789
Vehicle	1995 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	January 16, 2001
Date Filed	March 14, 2001
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	OH

Consumer Description

ON TUESDAY JANUARY 16, 2001, THE O/D OFF LIGHT STARTED FLASHING WHILE MY WIFE WAS DRIVING TO WORK. I CHECKED THE OWNERS MANUAL FOR THIS STATUS AND IT STATED TO HAVE THE VEHICLE SERVICED. I SCHEDULED AN APPOINTMENT WITH COLUMBIANA FORD FOR THURSDAY JANUARY 18, 2001. I TEST DROVE THE VEHICLE TO SEE IF ANYTHING FELT WRONG AND ALL I COULD DETERMINE WAS THE AUTOMATIC SHIFTING INTO OVERDRIVE WAS NOT WORKING. ON THURSDAY JANUARY 18, 2001, I WAS SHOCKED BY THE PHONE CALL FROM THE FORD DEALER. THEY INFORMED ME THAT WHILE THE VEHICLE WAS IN OVERDRIVE A PART HAD BROKEN. DURING THIS BREAKAGE, THEY STATED THAT 3RD GEAR WAS DAMAGED. THE FINAL SHOCK OCCURRED WHEN THEY STATED THE REPAIR ESTIMATE WAS $2313.00 FOR A NEW TRANSMISSION. THE FINAL BILL WAS FOR $2484.00. WHEN I INQUIRED ABOUT REPAIRING OR REBUILDING THE TRANSMISSION THEY STATED THAT IT WOULD COST THE SAME AS THE NEW ONE. I CALLED OTHER TRANSMISSION SERVICE COMPANIES AND THEY VERIFIED THE SAME CONCLUSION AS THE FORD DEALER. THIS VEHICLE ONLY HAS 67,000 MILES ON IT AND THE TRANSMISSION NEEDED REPLACED.*AK

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