NHTSA Complaint #741729 — 2000 FORD FOCUS

MY WIVE ANN WAS SITTING IN A PARKING LOT WITH THE MOTOR RUNNING AND HEATER/DEF.ON WHEN SHE HEARD A CRACKING NOISE THEN SHE SEEN THE WINDSHIELD CRACK IN STRIEGHT LINE A GOOD 7 INCHES.I REPORTED THE INCIDENT TO THE DEALER THAT SAME DAY ON WHICH THEY MADE AN APPOINTMT.FOR THE 26TH(4 DAYS LATER)I KEPT THE APPT.ON WHICH A MECHANIC (I BELIEVE A BOB)SAID WE DONT DEAL IN GLASS BUT FORD TOLD ME HOW TO LOOK FOR DEFECTS,OR STONE,AND HE WENT TO MY CAR DUG A PEN IN TO THE CRACK AND SAID SEE RIGHT THERE IS A STONE CHIP.SO THE REFUSE TO HONOR THE WARRENTY.WHEN TALKED TO REAL EXSPERTS,THEY SAID THAT COULDNT DETERMINED A DEFECT NOW THAT IT WAS TAMPERD WITH.NOW,THERE WAS NO FLYING DEBRIS,NO FLYING STONES IN THE PARKING LOT.ALSO THIS GUY SAID A STONE NO BIGGER THAN A PIN HEAD MADE SUCH A CRACK...IF THIS WAS TO BE EVEN CLOSELY TRUE,THEN IN MY OPPINION IT SHOULD STILL BE DEFECTIVE,BECAUSE,THAT WINDSHIELD WOULD NOT HOLD UP TO THE SLIGHTEST,FREEZING RAIN,OR THE SMALLEST HAIL,OR A DIRT ROAD,A SANDER,AND THE LIST COULD GO ON.BUT I BELIEVE IT BROKE BECAUSE WE HAD GOOD TEMPERTURES THAT MORNING,COMPINED WITH THE HEATER CAUSED IT TO CRACK.*AK