NHTSA Complaint #741687 — 1998 FORD WINDSTAR

FIRST INCIDENT 11-13-00. ENGINE STALLED MAKING LEFT TURN AGAINST ONCOMING TRAFFIC. VAN SERVICED AT FORD COUNTRY, HENDERSON, NV AND ALTERNATOR CHANGED. FOUR MORE OF SAME TYPE INCIDENTS IN FEBRUARY. CAR RETURNED TO FORD COUNTRY IN HENDERSON FOR THIS COMPLAINT. MILEAGE 35024. THEY PERFORMED TSB 982506. SENT LETTER AND CALLED FORD CUSTOMER SERVICE. ANDREA INSISTED THAT THE CAR BE LOOKED AT ONCE MORE AT COLORADO RIVER FORD IN KINGMAN, AZ. SHE SAID SHE MADE APPOINTMENT AND ARRANGED FOR A LOANER VAN OR LARGE CAR. CONTACT WAS STEVE. WE DROVE 40 MILES FOR THE APPOINTMENT.. ON THE WAY WE HAD ANOTHER STALLING INCIDENT. WE ARRIVED FOR THE APPOINTMENT, STEVE DID NOT HAVE A LOANER CAR. WE HAD TO LEAVE AND WHEN AT HOME CALLED FORD AGAIN. WE WERE PROMISED A CALL BACK FROM ANDREA WITHIN 1/2 HOUR. IT IS NOW MORE THAN 24 HOURS AND WE ARE STILL WAITING FOR THE CALL BACK. THIS IS A VERY DANGEROUS SITUATION. WE WERE TOLD BY TWO PEOPLE AT THE DEALERSHIP IN HENDERSON THAT FORD IS AWARE OF THIS PROBLEM. STALLING COULD CAUSE A CRASH SITUATION WITH BOTH ONCOMING TRAFFIC AND TRAFFIC BEHIND US. DOES THE BODY COUNT HAVE TO RISE BEFORE SOMETHING IS DONE ABOUT IT? WILL THIS BECOME ANOTHER SITUATION LIKE THE TIRE PROBLEM? I WILL ALSO BE SENDING A COPY OF THIS TO YOU IN THE MAIL. *AK